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    Download Software Product list Fails intermittently-ePO 4.6

      Hi,

       

      We have 2

       

      ePO servers in our environment, ePO 4.6 Patch 2 and ePO 4.6 Patch 3. I have scheduled the task for downloading Software product list 4 times in day and evening. but it fails atleast 2 or 3 times before downloading the product list successfully. I have observed this behavior on both ePO 4.6 P1 and P3. when i run the task manually it downloads successfully always. There is no proxy server or firewall blocking the conection, also i can ping to epo.mcafee.com and telnet to port 443. there is no other error in ePOAppsrvr logs other than the below,

       

      9/4/12 1:59:46 PM Started: Download Software Product List
      9/4/12 1:59:51 PM Downloading file C:\PROGRA~1\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.
      9/4/12 1:59:51 PM Downloading file C:\PROGRA~1\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.
      9/4/12 2:01:56 PM Failed to download file C:\PROGRA~1\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. There was an error connecting to the server (12030).
      9/4/12 2:01:56 PM Failed to download file C:\PROGRA~1\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. There was an error connecting to the server (12030).
      9/4/12 2:01:56 PM Failed to connect to the Software Catalog server.
      9/4/12 2:01:56 PM Completed: Download Software Product List (Failed to download the products list due to "Failed to connect to the Software Catalog server.")

       

      any help would be appreciated!

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