1 Reply Latest reply on Sep 4, 2012 7:02 AM by exbrit

    mcagent is down

      hi there, my mcafee asked me to do a software update and when it restarted the mcafee was down due to mcagent not working the error message 0xc000009a came up so my mcafee wont start, i installed MVT but it says it cant find no products, need some help please

       

      seshi

        • 1. Re: mcagent is down
          exbrit

          Seshi,

           

          Try rebooting.  If that doesn't cure it and because the MVT finds no products, (happens sometimes when the software is provided through a 3rd party source such as your ISP or computer maker), try uninstalling all McAfee through the Control Panel > Programs > Uninstall a Program (Add or Remove Programs in XP), then run the MCPR cleanup tool listed under Useful Links at the top of this page, reboot and then reinstall from your online account.

           

          If that doesn't help, Technical Support is free and available by phone or online chat through the link also shown under Useful Links at the top of the page.