5 Replies Latest reply on Jan 27, 2013 11:35 AM by Peter M

    Internet Explorer (9) crippled after uninstall

      Hi,

       

      I'm trying to get a problem fixed. After all the trouble* the bloatware (unpaid) version of mcafee causes troubles on my neighbours pc and I've removed it. And if it wasn't already giving trouble, the uninstaller crashed in the last few %'s.

      Now somehow Internet Explorer (my neighbours favorite ) is crippled. It seems it can only load basic HTML/CSS content and does not work with flash/java(script) or any other active content or frames.

      I've tried reset to defaults, reinstall and cleared all buffers and caches I know about. But the problem persists.

       

      I could not find any legit mcafee remover, or manual removal guides.

       

      What does mcafee change/add/remove in internet explorer?

       

      How to fix?

       

      Cheers, Jeroen

       

       

      *Cannot connect to internet etc, somehow it breaks the network stack in Windows 7 every once in a while. Since it is unpaid I assume it did not update. The latest epic-fail update is not causing this I believe.

        • 1. Re: Internet Explorer (9) crippled after uninstall
          Peter M

          In a nutshell McAfee doesn't alter IE at all, however it does use it.   The consumer products removal tool is called MCPR and is linked under Useful Links at the top of this page.  Run it and reboot and repeat if removal is incomplete.

           

          Windows 7 SP1 ?

           

          The network connection should be restorable by right-clicking the taskbar icon network icon and selecting Diagnose and Repair.

           

          Or you can get it to it through the Control Panel.

           

           

           

          Message was edited by: Ex_Brit on 02/09/12 2:18:55 EDT PM
          • 2. Re: Internet Explorer (9) crippled after uninstall

            I just ran into the same problem under Windows 8, IE 10.  The uninstaller did not crash to my knowledge, but the exact type of pages you describe stopped functioning.  I couldn't even get the download buttons for chrome or firefox to work.  IE remains crippled even after a windows features disable and re-enable.  We have not tried MCPR.

            • 3. Re: Internet Explorer (9) crippled after uninstall
              Peter M

              As the above poster never reported back we don't know how it turned out.   If there's a problem uninstall in the normal way, run the MCPR cleanup tool, reboot and then reinstall if you want the software.   The above behaviour is not normal, believe me and is probably due to a corrupted installation.

               

              Technical Support is available free of charge by phone or online chat and linked, along with the removal tool, under Useful Links at the top of this page.

              • 4. Re: Internet Explorer (9) crippled after uninstall

                Okay, running MCPR fixed Internet Explorer.  Why does the normal Windows Add/Remove Programs not properly remove the program?  The fact that this tool is required at all should be fixed or made obvious during the normal uninstall process.  Sticking with Windows Defender.

                • 5. Re: Internet Explorer (9) crippled after uninstall
                  Peter M

                  I agree with you and normally it shouldn't be required,  However we've found that installations get corrupted for so many reasons, malware, use of registry cleaners, the list goes on, that the tool was developed to pick up stray registry keys.