1 2 Previous Next 16 Replies Latest reply on Sep 4, 2012 9:13 AM by mat.kordell

    Password Change after a Support Call

      Hi Everyone!


      I have a question I haven't been able to find anywhere in McAfee Endpoint Encryption Documentation. Maybe you can guide me on the right document or a simple explanation would suffice.


      When a user calls because he forgot his password to the helpdesk, the helpdesk goes to active directory and resets this password, after this happens if the user restarts the machine EEPC will request the old password. But after a while the password gets synchronized. What is the trigger that makes the password sync? Is it something server side or client side?


      The second question would be, what is the right process for an admin to change a users password?


      Thanks in advance for your responses!

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