1 2 3 Previous Next 44 Replies Latest reply on Sep 11, 2012 4:23 AM by Peter M Branched to a new discussion.

    Received email: "Service Notification: Important Update for your PC"

      Received an email titled "Service Notification: Important Update for your PC".  Is this legit?  How can I verify?  Thanx

       

      The body of the email states:

       

      "Our data indicates thatyour computer requires a software update to ensure it stays at the properprotection level. This email gives you instructions on how to complete theupdate.

      If you do not appear to have connection to the Internet, please use Resolution 1

      If you have a working Internet connection use the instructions in Resolution 2

      If you encounter difficulties using either resolution, you may contact our webchat or phone support at 866-622-3911. Please note call volumes are high.

      We apologize for this and are diligently working to resolve the matter quicklyand effectively. Thank you for your business.

      Sincerely,

      The McAfee Team "

       

      Message was edited by: bender.b.rodriguez on 8/28/12 5:18:38 AM CDT
        • 1. Re: Received email: "Service Notification: Important Update for your PC"
          Peter M

          I believe it's genuine.  That phone number is Customer Service in the US/Canada.

          I haven't seen the email so I can't be sure, sorry.

          Can you parse one of those resolution links and at least tell me the URL they give which I can then verify?

          • 2. Re: Received email: "Service Notification: Important Update for your PC"

            I've also had one of these seems genuine but slightly dubious so if anyone can shed any light much appreciated.  Here's hopefully the full text version

             

            ((((((((((((((((((((((((( McAfee )))))))))))))))))))))))))))

             

            [This message is being sent to customers who have current

            McAfee(r) subscription. If you wish to no longer receive email

            from McAfee, please unsubscribe at the bottom of this message.]

             

            ============================================================

            McAfee Service Notification

            ============================================================

             

            Dear Linford,

             

            Our data indicates that your computer requires a software update to

            ensure it stays at the proper protection level. This email gives you

            instructions on how to complete the update.

             

            If you do not appear to have connection to the Internet, please use

            Resolution 1.

             

            If you have a working Internet connection use the instructions in

            Resolution 2.

             

            If you encounter difficulties using either resolution, you may contact

            our web chat or phone support at 020 7949 0107. Please note call

            volumes are high.

            http://service.mcafee.com/Callback.aspx?eventid=directlink&lc=2057&sg=TS&pt=FREE &st=CHAT&supp_prod_id=10143

             

            We apologize for this and are diligently working to resolve the matter

            quickly and effectively. Thank you for your business.

             

            Sincerely,

             

            The McAfee Team

             

            -----------------------------------------------------------------

            Resolution 1: For those without Internet access

            -----------------------------------------------------------------

             

            Restart your system in Safe mode with Networking by doing the

            following:

            a. Save your data and close all open programs.

            b. Restart your computer.

             

            When it is starting, press and hold the F8 key until you enter the

            Advanced Boot menu.

             

            NOTE: Faster systems may start before you can press the F8 key. If you

            are unsuccessful in entering Safe Mode and your computer turns on

            normally, turn off the computer, press and hold the F8 Key while

            turning power button back on. (This may take more than a minute.)

             

            c. When the Advanced Boot menu appears, use the arrow keys on your

            keyboard to select Safe Mode with Networking and then press ENTER.

             

            When Windows finishes starting in Safe Mode, open Internet Explorer

            and try going to a few well-known web pages.

             

            - If you can successfully get to the Internet, continue to Resolution 2.

            - If you still cannot access the Internet, go to the steps in

              Resolution 3.

             

            -----------------------------------------------------------------

            Resolution 2: For those who have Internet access

            -----------------------------------------------------------------

             

            Use this procedure for McAfee Virtual Technician (MVT) to detect and

            repair the issue. The following steps will repair your product and

            update your McAfee software.

             

            Run McAfee Virtual Technician (MVT)

             

            1. Launch your web browser and go to http://mvt.mcafee.com.

            2. On the Welcome screen, click Next.

             

            NOTE: The message McAfee Virtual Technician not found means that MVT

            is not YET installed on your system.

             

            3. Click Next again.

            4. When you are prompted to save or run the file, click Run. Click Run a

            second time if prompted by the Windows operating system.

             

            NOTE: Windows Vista and 7 users may be prompted to allow the

            application to run. Click Yes in the User Account Control dialog if

            prompted.

             

            5. Click I Agree to begin the installation.

            6. Click Finish to complete the installation.

            7. When the MVT installation completes, click Next to run the scan.

            8. If MVT detects issues with your McAfee software, leave the default

            option AutoFix and click Next.

             

            If there are no issues, MVT will complete on its own.

             

            9. When MVT and the AutoFix complete, restart your computer.

             

            Ensure the MVT solution worked properly

            After your computer restarts please confirm the following:

             

            - You should able to access Internet resources by going to familiar web

            pages.

            - You should be able to open your McAfee Security software by double-

            clicking on the M icon in the Windows system tray.

            - When McAfee SecurityCenter opens, the status bar should be green and

            state that "Your computer is secure".

            - While the McAfee SecurityCenter window is still open, you should

            request and complete an update successfully by doing the following:

             

                    1. Click the Updates drawer.

                    2. Click Check for Updates.

             

            Run a quick scan

            After you know that you can access the Internet and your system is

            protected, perform a quick scan:

             

            1. Open McAfee SecurityCenter by double-clicking on the M icon in the

            Windows system tray.

            2. Click the Real-Time Scanning drawer.

            3. Click the Scan your PC option.

            4. Click Run a quick scan.

             

            - If you still experience issues, continue to the next Resolution.

             

            -----------------------------------------------------------------

            Resolution 3

            -----------------------------------------------------------------

             

            IMPORTANT: If your security products are provided by a broadband

            Internet Service Provider (ISP), such as AT&T, Comcast, and Time

            Warner, perform the steps to remove your McAfee products, then log in

            to the account for your ISP to download and reinstall the current

            McAfee software.

             

            If you do not have internet access after attempting Resolution 1, or

            are unable to resolve the issue using Resolution 2, uninstall and

            reinstall your McAfee products.

             

            1. Uninstall your McAfee consumer products using Add/Remove Programs in

            the Windows Control Panel:

             

            O  Windows Vista and 7

             

            a. Close all McAfee program windows that are open.

            b. Click Start or the Windows orb (located on the bottom left of your

            screen).

            c. In Search box, type Programs and Features, and click Go.

            d. Double-click Programs and Features

            e. Select McAfee SecurityCenter, click Uninstall, and follow any on-

            screen prompts.

             

            O  Windows XP

             

            a. Click Start (located on the bottom left of your screen).

            b. Select Settings and go to Control Panel.

            c. Double-click Add or Remove Programs.

            d. Select McAfee SecurityCenter, click Remove, and follow any on-screen

            prompts.

             

            2. When the uninstallation completes, restart your computer.

            3. When your computer restarts, go to http://home.mcafee.com and log in

            to download your products. For instructions on how to reinstall your

            McAfee products, see TS100342.

            http://service.mcafee.com/faq/TS100342.htm

             

            If you have issues removing the product from the Control Panel, run

            the McAfee Consumer Product Removal (MCPR) tool, then reinstall your

            products.

             

            1. Download the latest version of the MCPR tool from the following

            location:

             

            http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

             

            IMPORTANT: The MCPR tool is updated periodically when new McAfee

            updates and products are released. Always download a new copy of the

            MCPR tool before you use it to uninstall your product.

             

            2. Navigate to the folder where you saved the file and double-click

            MCPR.exe.

             

            NOTE: Windows Vista and 7 users, right-click MCPR.exe and select Run

            as Administrator. If you receive a User Account Control dialog, click

            Yes to allow the program to run

             

            3. At the McAfee Software Removal screen, click Next.

            4. At the End User License Agreement (EULA) dialog, click Next to accept

            the agreement.

            5. When prompted, type the CAPTCHA information to validate application

            security and click Next.

            6. If you have Family Protection installed, type your Administrator user

            name and password, then click Next.

             

            If you are unable to authenticate, follow the on-screen instructions

            to obtain an uninstall code.

             

            7. When you receive the message CleanUp Successful, restart your computer

            to complete the uninstallation.

            8. When your computer restarts, go to http://home.mcafee.com and log in

            to download your products. For instructions on how to reinstall your

            McAfee products, see TS100342.

            http://service.mcafee.com/faq/TS100342.htm

             

            ----------------------------------------------------------------------

             

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            Go to McAfee Inc.

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            McAfee Inc.

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            Message was edited by: Ex_Brit on 28/08/12 7:03:53 EDT AM
            • 3. Re: Received email: "Service Notification: Important Update for your PC"
              Peter M

              That's genuine.   I removed your email address however.

               

              Message was edited by: Ex_Brit on 28/08/12 7:05:28 EDT AM
              • 4. Re: Received email: "Service Notification: Important Update for your PC"

                Glad to know the email was legitimate! However, I'd really like to know what steps McAfee advises people to take before clicking on something in an email the purports to be from McAfee. In other words, what could I have done, what should I have done to ensure that the email was 100% legitimate? I mean if my firewall and my anti-virus get hit I'm in serious trouble, amn't I?!

                • 5. Re: Received email: "Service Notification: Important Update for your PC"
                  Peter M

                  You would treat it the same as any email you get from a hitherto unknown source.  Check the headers and links etc.

                   

                  The email was in response to the criticism that forum announcements, website red warnings and popup warnings (that all appeared within hours at a weekend when most staff were off duty) weren't enough of a response to a crisis.

                  • 6. Re: Received email: "Service Notification: Important Update for your PC"

                    Thank you.  I tried searching on the McAfee site for any information about this email and found nothing - hence my suspicions.  You'd think McAfee would post information on their main site to confirm the legitimacy of any such email or better yet - have subscribers log into their accounts to retrieve such updates.  Sending out links via email is just plain unprofessional fully knowing this is exactly how hackers or other purveyors of malicious code operate.

                    • 7. Re: Received email: "Service Notification: Important Update for your PC"
                      Peter M

                      It was plastered all over the website but the the crisis ended several days ago so it's gone now.   The email was in answer to the flood of complaints about people who resent having to go to websites to read things and also resent getting popup warnings alerting them to a problem.  I'm afraid for everything support does they get pilloried by someone, it's unfortunate but that;s the way it is.

                      • 8. Re: Received email: "Service Notification: Important Update for your PC"

                        Hi, I'm new here. So do we still have to install the Service Notifiaction update or isnt it vital?

                        Thanks

                        • 9. Re: Received email: "Service Notification: Important Update for your PC"
                          Peter M

                          If the software is behaing itself then you've no need to do anything.

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