2 Replies Latest reply on Aug 26, 2012 7:12 PM by Hayton

    Competing products - Avanquest FixIt damages McAfee GUI

      I would enjoy hearing from anyone who uses "Avanquest FixIt".  FixIt registry cleaner wipes out the McAfee GUI on my Win7 machine but McAfee Virtual Technician says everything is working.

       

      I believeMcAfee is working just fine but I cannot make any adjustments when FixIt turns the GUI into a white sheet and grays out the tray icon menu. My only fix so far is to re-download the "Total Protection Software". 

       

      Does anyone know which registry keys to tell FixIt to ignore?

        • 1. Re: Competing products - Avanquest FixIt damages McAfee GUI
          Peter M

          It's a registry cleaner and as such removes what it regards to be unnecessary files, the trouble is some of those files are important for other software to function.  It's an old story.  If it has a restore button all well and good, if not you'll have to uninstall McAfee, use the MCPR cleanup tool listed under Useful Links at the top of the page, reboot and then reinstall everything again from your online account.

           

          Registry cleaners claim all kinds of benefits but they usually fail to tell you of their disadvantages and I can tell you from experience, their benefits are negligible.

           

          If they have a support forum you might want to report this on there so they could maybe deal with it.   There are just too many registry keys to consider.   Their software should be geared to avoid all major software especially security software.

           

          Their support may be able to offer you an answer.

           

           

          .

           

          Message was edited by: Ex_Brit on 27/08/12 7:15:51 EDT AM
          • 2. Re: Competing products - Avanquest FixIt damages McAfee GUI
            Hayton

            mrtradewell wrote:

             

            Does anyone know which registry keys to tell FixIt to ignore?

             

             

            Simple answer : no.

             

            Registry cleaners mess things up, it's an acknowledged fact. We don't recommend their use, and neither do the Microsoft MVPs, who know about this sort of thing more tham most. If you have a problem after using Fix-It you need to contact Avanquest to sort it out - if you can find a way to do so. I've checked their site and here's their contact page, and it's not very helpful -

            http://www.avanquest.com/USA/corporate/contact/index.html

             

            Their support is outsourced to SoftCity.com : you might try there.

             

            You might also want to check user reviews of AvanQuest at WOT (here).