This content has been marked as final. Show 19 replies
Why is this not in the Support Portal or Grant Downloads area? So now I have to scour every tech article to make sure I'm not missing hot fixes that may be needed? :mad:
Seriously McAfee you need to rethink how you do patch management to your customers. I complain about this fairly often only because I hope one day you'll actually listen. Using ePO is awesome, it saves me tons of time, but I need that free time to now hunt for patches every day. Some basic things would be really nice too. Keeping the patches in ONE area, not fragmenting them across the downloads area, support portal, and tech docs. Redoing your grant downloads website to give us a link to go back to the downloads list. I love how I click the breadcrumbs to go back and it logs me out every time... Some sort of automated alerts to new patches for products. I'd be ecstatic to have an RSS feed on the mysupport downloads area instead of having to load it up every day. Which half the time even though I click remember me it instead forgets me and I have to login again and again.
I've taken to browsing the KB every day (sorting by descending date order) to catch the new KB articles, which is how I found the hotfix.
McAfee should take a proactive role in these forums and notify people here, instead of us long-suffering customers doing their work for them.
This patch, once again, reminds us of McAfee's appalling track record on QA.
To be fair to them, they released it quickly, instead of sitting on it for months as a "managed release".
Please, anyone else who has an issue with the way McAfee handles these things chime in. It's the only way we're going to get them to provide us with efficient information instead of forcing us to stumble blindly hoping we're secure.
My guess is the release of W7 in 6 days might have something to do with that.
Amen to what brentil said (in his first post)!
I'm just wondering how to deploy this hot fix using EPO considering the recomended upgrade path.
To prevent this issue occurring, use an application upgrade path displayed below:
Apply the hotfix update to VSE 8.7i Patch 1 prior to installing Patch 2
Apply the hotfix update to VSE 8.7i Patch 2, prior to installing McAfee Agent 4.5
We currently have our machine with Agent 4.5 and Antivirus Enterprise 8.7i + Patch2.
You can do it in the order you have, the only issue is some of your users may have the issues listed in the HF until it is applied. If you follow the upgrade path they have listed then you avoid the possibility of your users having the listed issues.
If you're running 4.5 + P2 already then you 'may' have users having these issues. Applying the patch will resolve the issues for them or prevent them.
Thank you for the quick reply.
The reason why i asked about the upgrade paths is that i have installed this hotfix on about 10 clients and the AV 8.7 icon is still missing. Machines where rebooted after the instalation of the Hot Fix.
See KB67174: "VirusScan Enterprise 8.7i system tray icon disappears if McAfee Agent 4.5.0 and VSE 8.7i Patch 2 with HF517265 are installed"
Same for licensing info - get it together McAfee. ePO is just a part of the security infrastructure I'm trying to maintain, I don't have time to go on safari every time an update comes out.