do you mean "Mcafee Total Protection" (see pdf datasheet on link)
if so then this is consumer software and you are posting on the wrong boards we only do corporate software here, you need to post on the consumer boards
There is also a "Total Protection Service" product for users of between 3-50 machines with hosted security console but I dont think thats what you mean (and its also not supported here)
I have also just purchased the Acer home server that came with a trial version of McAfee Total Protection Service. Note that this is a "home server" product running Windows Home Server and is not an enterprise or business product.
I have carefully followed any instructions or links trying to find a way to activate, or even buy, this product but there does not seem to be a way to do it. There is supposed to be an "activation" link in the common tasks of the McAfee tab on the WHS console.
It is not there. Nor is there any way to buy the product.
The software came pre-installed as an "add-in" in WHS on this Acer unit. If you go to the add-ins portion of the setup page the McAfee product is not listed as either an installed add-in, or one available to be installed.
Despite this I get frequent warnings that my home server is not protected and the McAfee product needs to be activated.
I am not a stranger to computers. I work in IT with 25+ years of experience, but this product seems determined to make it frustrating to impossible to activate and use.
this is the manual for TPS for home server, page 6/7 cover activation and purchasing after your six month free trial has expired:
This product is NOT supported on these forums though, you have to go through Mcafee
sounds like the addin is NOT installed
Have you found a resolve. I have the same issue, but it seems no one understands this is a home server and is far more restricted in its capabilities to add programs.
May I know which version of the McAfee ToPS are you guys using ?
4.7.2 or 4.9 ????