0 Replies Latest reply on Aug 22, 2012 4:37 AM by bosqcqtp

    Agent 4.5 failure to communicate with ePO server

    bosqcqtp

      I have ePO 4.0 and installed agent 4.5 on some servers.

      Communication from agent to ePO is not working

       

      Agent_error.log

      2012-08-22 11:19:26.976          E          #6124          Logging          addAgentInfoToLog GUID query error 2

      2012-08-22 11:19:30.007          E          #1516          Logging          addAgentInfoToLog GUID query error 2

      2012-08-22 11:29:13.902          E          #5464          SpiPkgr          Error trace:

      2012-08-22 11:29:13.902          E          #5464          SpiPkgr           [Parse SPIPE package of size 1]->

      2012-08-22 11:29:13.902          E          #5464          SpiPkgr            internal error: Invalid package received from ePO

       

      Agent.log

       

      2012-08-22 11:11:59.610          I          #3604          FrmSvc          START cmdline="C:\Programme\McAfee\Common Framework\FrameworkService.exe" /ServiceStart

      2012-08-22 11:11:59.610          I          #3604          FrmSvc          ServiceStart

      2012-08-22 11:11:59.610          I          #3604          FrmSvc          Running

      2012-08-22 11:11:59.610          I          #5312          FrmSvc          Set service started state

      2012-08-22 11:11:59.626          I          #5312          FrmSvc          Starting Subsystem <Logging>

      2012-08-22 11:11:59.626          x          #5312          Logging          Teilsystem gestartet

      2012-08-22 11:11:59.626          I          #5312          FrmSvc          Starting Subsystem <User Space Controller>

      2012-08-22 11:11:59.642          I          #5312          FrmSvc          Starting Subsystem <Management>

      2012-08-22 11:11:59.642          I          #3952          Manage          Mangement plugin watch worker thread started

      2012-08-22 11:11:59.642          I          #5312          Datastore          Did not find setting AssignmentList in section Policy for software ID PolicyRoot

      2012-08-22 11:11:59.798          I          #3952          Manage          Plugin registry change detected

      2012-08-22 11:11:59.798          I          #3952          Manage          Plugin registry change detected

      2012-08-22 11:11:59.798          I          #3952          Manage          Plugin registry change detected

      2012-08-22 11:11:59.798          I          #3952          Manage          Plugin registry change detected

      2012-08-22 11:11:59.798          I          #3952          Manage          Plugin registry change detected

      2012-08-22 11:11:59.798          I          #3952          Manage          Plugin registry change detected

      2012-08-22 11:11:59.798          I          #3952          Manage          Plugin registry change detected

      2012-08-22 11:11:59.798          I          #3952          Manage          Plugin registry change detected

      2012-08-22 11:11:59.829          I          #5312          LpcConnMgr          Initializing lpc data

      2012-08-22 11:11:59.829          I          #5312          LpcConnMgr          Registering software id EPOAGENT3000 with a hash value of 197307931

      2012-08-22 11:11:59.829          I          #5312          LpcConnMgr          Registering software id CMNUPD__3000 with a hash value of 1496913389

      2012-08-22 11:11:59.829          I          #5312          LpcConnMgr          Starting lpc connection manager

      2012-08-22 11:11:59.829          I          #5312          LpcConnMgr          Setting up lpc server

      2012-08-22 11:11:59.829          I          #5312          LpcConnMgr          lpc server path \\.\pipe\ma_named_pipe

      2012-08-22 11:11:59.829          I          #5312          WinLpcSvr          Initializing LPC server

      2012-08-22 11:11:59.829          I          #5312          WinLpcSvr          Using randomized name \\.\pipe\ma_named_pipe2418729126 for first instance "\\.\pipe\ma_named_pipe"

      2012-08-22 11:11:59.829          I          #5312          WinLpcSvr          Setting server path to \\.\pipe\ma_named_pipe2418729126

      2012-08-22 11:11:59.829          I          #5312          WinLpcSvr          Starting LPC server

      2012-08-22 11:11:59.829          I          #5312          WinLpcSvr          Creating server run thread

      2012-08-22 11:11:59.829          I          #5312          WinLpcSvr          server started successfully

      2012-08-22 11:11:59.829          I          #5312          LpcConnMgr          Setting up message queue

      2012-08-22 11:11:59.829          I          #5312          LpcConnMgr          Setting up heart beat component

      2012-08-22 11:11:59.829          x          #5312          Manage          Teilsystem gestartet

      2012-08-22 11:11:59.845          I          #5312          FrmSvc          Starting Subsystem <Updater>

      2012-08-22 11:11:59.845          I          #5312          updsubs          Starting updater subsystem

      2012-08-22 11:11:59.845          i          #5312          Updater          Teilsystem gestartet

      2012-08-22 11:11:59.845          I          #5312          FrmSvc          Starting Subsystem <Scheduler>

      2012-08-22 11:11:59.845          I          #5312          Sched          >>--CSchedule::Start

      2012-08-22 11:11:59.845          I          #5312          Sched          Glbs.szMyPlatform: WXPS:5:2:2

      2012-08-22 11:11:59.845          I          #5312          Sched          Alle Tasks wurden aus der Datei geladen

      2012-08-22 11:11:59.845          i          #5312          Sched          Planer wird jetzt ausgeführt

      2012-08-22 11:11:59.845          I          #5312          Sched          <<--CSchedule::Start

      2012-08-22 11:11:59.860          I          #5312          FrmSvc          Starting Subsystem <Agent>

      2012-08-22 11:11:59.860          I          #5312          Agent          Teilsystem wird gestartet...

      2012-08-22 11:11:59.860          I          #5312          CmnLibLegacy          cmnlib_get_is_embedded(), returning FALSE

      2012-08-22 11:11:59.860          I          #5312          SpiPkgr          isEmbeddedWindows is false seqNumFile is C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\Common Framework\seqnum.bin

      2012-08-22 11:11:59.860          I          #5312          SpiPkgr          Specifying spipe 5.0 support in key package

      2012-08-22 11:11:59.860          I          #5312          CSecPkg          Found request secret key

      2012-08-22 11:11:59.860          I          #5312          CSecPkg          Request private key set successfully

      2012-08-22 11:11:59.860          I          #3184          Agent          Agent communication thread started

      2012-08-22 11:11:59.860          i          #3056          Agent          Agent stellt Verbindung zu Server in zufallsgeneriertenvollständigen ASKI-Intervallen her: 3600 Sekunden

      2012-08-22 11:11:59.860          I          #3396          Agent          Agent event worker thread started

      2012-08-22 11:11:59.860          I          #3396          Agent          ASC have already done once

      2012-08-22 11:11:59.860          I          #5312          Agent          Teilsystem gestartet

      2012-08-22 11:11:59.860          I          #3056          Agent          Agent worker thread started

      2012-08-22 11:11:59.860          i          #3056          Agent          Agent kontaktiert Server in : 19 Minuten und 43 Sekunden

      2012-08-22 11:11:59.860          I          #1292          Agent          Agent Immediate Events worker thread started

      2012-08-22 11:11:59.860          i          #3236          Agent          Nächste Richtlinienumsetzung in 5  Minuten

      2012-08-22 11:11:59.876          I          #5312          FrmSvc          Starting Subsystem <Listen Server>

      2012-08-22 11:11:59.876          I          #5664          LstnSvr          CAsyncSocket::StartListening (SOCK_STREAM) LISTENING... TRUE

      2012-08-22 11:11:59.876          I          #5664          LstnSvr          ListenServer:: IPv6 is not enabled

      2012-08-22 11:11:59.876          I          #5664          LstnSvr          LstnSvr ListenServerSocket::SetUDPSocket socket          not created for  IPv6 support

      2012-08-22 11:11:59.876          x          #5312          LstnSvr          Teilsystem gestartet

      2012-08-22 11:11:59.876          I          #5312          FrmSvc          Service started

      2012-08-22 11:11:59.876          I          #3116          Logging          StartReadingMessages (\\.\mailslot\{76889C92-A0C0-46e3-A4E1-1D6A5439B8DD}00001034, 0x7f57, 4)

      2012-08-22 11:11:59.876          I          #3116          Logging          - using empty 0

      2012-08-22 11:12:59.797          I          #3952          Manage          Loading plugin list from registry

      2012-08-22 11:14:41.998          i          #3056          Agent          Agent startete Ausführen von ASKI

      2012-08-22 11:14:41.998          I          #3056          Agent          Collecting IP address using Internet Manager

      2012-08-22 11:14:41.998          I          #3056          persite          Cache file location = C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\Common Framework\sitecache.bin

      2012-08-22 11:14:41.998          I          #3056          persite          Cabundle file location = C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\Common Framework\cabundle.cer

      2012-08-22 11:14:41.998          I          #3056          naInet          HTTP Session initialized

      2012-08-22 11:14:41.998          I          #3056          imsite          Connecting to site: 192.168.0.1 on port: 80

      2012-08-22 11:14:41.998          I          #3056          naInet          HTTP Session closed

      2012-08-22 11:14:42.139          I          #3056          Agent          CAgentWork::IsMacAddressComputerNameChanged priority=-2

      2012-08-22 11:14:42.139          i          #3056          Agent          Prüfen von MAC-Adresse...

      2012-08-22 11:14:42.139          I          #3056          Agent          Agent sendet Eigenschaftsversion an den ePO-Server

      2012-08-22 11:14:42.139          I          #3184          Agent          Started processing a package..

      2012-08-22 11:14:42.139          I          #3184          Agent          Preparing Props Version Package

      2012-08-22 11:14:42.139          I          #3184          Datastore          Did not find setting AssignmentList in section Policy for software ID PolicyRoot

      2012-08-22 11:14:42.139          I          #3184          Datastore          Did not find setting AssignmentList in section Policy for software ID PolicyRoot

      2012-08-22 11:14:42.139          I          #3184          Datastore          Did not find setting AssignmentList in section Policy for software ID PolicyRoot

      2012-08-22 11:14:42.139          I          #3184          Agent          Collecting IP address using Internet Manager

      2012-08-22 11:14:42.139          I          #3184          naInet          HTTP Session initialized

      2012-08-22 11:14:42.139          I          #3184          imsite          Connecting to site: 192.168.0.1 on port: 80

      2012-08-22 11:14:42.139          I          #3184          naInet          HTTP Session closed

      2012-08-22 11:14:42.139          I          #3184          SpiPkgr          Using sequence number 16

      2012-08-22 11:14:42.154          i          #3184          Agent          Agenten-Kommunikationssitzung gestartet

      2012-08-22 11:14:42.154          i          #3184          Agent          Agent sendet EIGENSCHAFTENVERSION-Paket an ePO-Server

      2012-08-22 11:14:42.154          i          #3184          Agent          Agent stellt Verbindung zu ePO-Server her

      2012-08-22 11:14:42.154          I          #3184          imutils          Trying with site: 192.168.0.1:80

      2012-08-22 11:14:42.154          I          #3184          naInet          HTTP Session initialized

      2012-08-22 11:14:42.154          I          #3184          imsite                    Upload from: C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\Common Framework\Unpack\pkg00129901004821390000_1988185388.spkg

      2012-08-22 11:14:42.154          I          #3184          imsite                    Upload response target: C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\Common Framework\Unpack\pkg00129901004821540000_1503177229.spkg

      2012-08-22 11:14:42.373          I          #3184          naInet          HTTP Session closed

      2012-08-22 11:14:42.373          i          #3184          Agent          Paket erfolgreich auf ePO-Server geladen

      2012-08-22 11:14:42.373          I          #3184          SpiPkgr          Signature length is 45

      2012-08-22 11:14:42.373          i          #3184          Agent          Agenten-Kommunikationssitzung geschlossen

      2012-08-22 11:14:42.373          i          #3184          Agent          Agent erhielt Paket ÖFFENTLICHEN SCHLÜSSEL ABFRAGEN vom ePO-Server

      2012-08-22 11:14:42.373          I          #3184          Agent          Started processing a package..

      2012-08-22 11:14:42.373          I          #3184          Manage          Eigenschaften werden erfasst

      2012-08-22 11:14:42.373          I          #3184          Manage          CEnforceProperties::LoadPropFiles() - Properties file not found, creating new

      2012-08-22 11:14:42.389          i          #3184          Manage          Eigenschaften werden erfasst

      2012-08-22 11:14:42.592          I          #3184          Agent          Preparing Agent Key Package

      2012-08-22 11:14:42.592          I          #3184          Agent          Collecting IP address using Internet Manager

      2012-08-22 11:14:42.592          I          #3184          naInet          HTTP Session initialized

      2012-08-22 11:14:42.592          I          #3184          imsite          Connecting to site: 192.168.0.1 on port: 80

      2012-08-22 11:14:42.592          I          #3184          naInet          HTTP Session closed

      2012-08-22 11:14:42.592          I          #3184          Datastore          Did not find setting AssignmentList in section Policy for software ID PolicyRoot

      2012-08-22 11:14:42.592          I          #3184          Datastore          Did not find setting AssignmentList in section Policy for software ID PolicyRoot

      2012-08-22 11:14:42.592          I          #3184          Datastore          Did not find setting AssignmentList in section Policy for software ID PolicyRoot

      2012-08-22 11:14:42.592          I          #3184          SpiPkgr          Using sequence number 17

      2012-08-22 11:14:42.607          i          #3184          Agent          Agenten-Kommunikationssitzung gestartet

      2012-08-22 11:14:42.607          I          #3184          Agent          Package type is AgentPubKey

      2012-08-22 11:14:42.607          i          #3184          Agent          Agent stellt Verbindung zu ePO-Server her

      2012-08-22 11:14:42.607          I          #3184          imutils          Trying with site: 192.168.0.1:80

      2012-08-22 11:14:42.607          I          #3184          naInet          HTTP Session initialized

      2012-08-22 11:14:42.607          I          #3184          imsite                    Upload from: C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\Common Framework\Unpack\pkg00129901004823730000_199305849.spkg

      2012-08-22 11:14:42.607          I          #3184          imsite                    Upload response target: C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\Common Framework\Unpack\pkg00129901004826070000_3079761686.spkg

      2012-08-22 11:14:42.623          I          #3184          naInet          HTTP Session closed

      2012-08-22 11:14:42.623          i          #3184          Agent          Paket erfolgreich auf ePO-Server geladen

      2012-08-22 11:14:42.623          E          #3184          cError trace:

      2012-08-22 11:14:42.623          E          #3184          SpiPkgr           [Parse SPIPE package of size 1]->

      2012-08-22 11:14:42.623          E          #3184          SpiPkgr            internal error: Invalid package received from ePO

      2012-08-22 11:14:42.623          i          #3184          Agent          Agenten-Kommunikationssitzung geschlossen

      2012-08-22 11:14:42.623          I          #3184          Agent          Agent communication failed, result=-2147467259