2 Replies Latest reply on Sep 3, 2012 7:42 AM by mischaboender

    EPO Event Parser Services cannot start

      can anybody help me regarding the Epolicy Orchestrator 4.6.1 Event Parser services? everything is working except this services when i open my Epolicy orchestrator console and it is not worlking.

       

      thanks

        • 1. Re: EPO Event Parser Services cannot start

          please see details below from the log files

           

          20120822095128          E          #02432          EPODAL            DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available

          20120822095128          E          #02432          EVNTPRSR          Database initialization: Failed (hr=0x80070002).

          20120822095128          E          #02432          EVNTPRSR          Failed to initialize database layer. Cannot continue.

          20120822095128          I          #02432          EVNTPRSR          EventParser Stopped.

          20120822095128          I          #02432          EVNTPRSR          Cleaning up Server...

          • 2. Re: EPO Event Parser Services cannot start

            Found this error in a recently published/modified knowledgebase article: https://kc.mcafee.com/corporate/index?page=content&id=KB76044

             

            System Change

            Added Windows User Account used by ePO to deny log on locally in Group Policy.

            Cause

            The Windows User Account used by ePO to connect to the SQL database is configured with deny log on locally in Group Policy in the environment.

            Solution

            Do one of the following:
            • Use a SQL Authentication (SA) account instead.

              OR
            • Remove the user from the deny log on locally in the Group Policy.