1 Reply Latest reply on Aug 22, 2012 6:53 AM by exbrit

    Win 7 Home Premium Can't finish a full scan before it crashes

      Excuse me,

       

      Recently My Mac, which has a BootCamp Windows 7 Home Premium installed, has been getting kinda slow so I decided to download Mcafee for the free trial and ran a full scan.

       

      However, before I was able to complete the scan my Mac always crashes, whether it's in WIndows or Safe Mode with Networking.

       

      Any help please?

        • 1. Re: Win 7 Home Premium Can't finish a full scan before it crashes
          exbrit

          Assume it's Win 7 SP1?   Difficult to say really, could be overheating, maybe low memory?    Try running MVT: http://mvt.mcafee.com/  I assume it will run on a  MAC to see if it will fix anything.   Failing that you could try uninstalling in the normal way, running MCPR cleanup (link under Useful Links at top of page), rebooting and reinstalling as there was a problem DAT update over the weekend that caused all kinds of issues.  If that doesn't help I would open a case with Technical Support, it's free by phone or online chat and available also through Useful Links above.

           

          Message was edited by: Ex_Brit on 22/08/12 7:53:31 EDT AM