9 Replies Latest reply on Aug 20, 2012 12:02 PM by richardsjl

    I'm Stuck - Looking for help

      Hi, I sure would appreciate any advice.   Over the weekend my computer stopped allowing access to the Internet (internet was and is ok).  I did a restore which gave me access again, but when I did a restart I lost access. I did a full McAfee scan and nothing was detected; ditto for Malwarebytes. 

       

      I have a wi-fi router, and my daughter said that her computer did not have access either.  Then we discovered our Playstation connection to Netflix gave an error (something about DNS).    I have one computer still accessing the internet and will not restart it.

       

      ( I have looked at the Virus/Malware page and tool the require downloading, but I can't download to a specifc computer with the problem because they cannot see the internet.)   

       

      Any help would be greatly greatly appreciated!