1 Reply Latest reply on Aug 23, 2012 4:53 AM by ajayupadhyay

    Unable to enter the specific character in PBA as well ePO console

    ajayupadhyay

      Hello All,

       

      We are running with McAfee ePO 4.5 patch 4, This morning new thing has been reported to us that EEPC Helpdesk is not able to enter the Specfic charater like z 1 0 8 ! @ # etc.

      We are having EEPC 6 patch2 installed on the system.

      I have restarted the the McAfee services but still the problem is same.

       

      Can any one facing the same issues or any one have an idea about this issues.

       

      Thanks

      Ajay

       

      Message was edited by: ajayupadhyay on 8/20/12 7:28:23 AM CDT
        • 1. Re: Unable to enter the specific character in PBA as well ePO console
          ajayupadhyay

           

          I have found the soloution of this issues

          Basically  these specific words like (“Z”, 1, 0 8, 9 ) do not contain in Challenge and Response code.

          These numbers are getting confused with the following numbers like  Number '8' being confused with the letter 'B',  Number '0' being confused with the letter 'O',  Number '1' being confused with the letter 'I' etc. However in order to go more details could you provide us the screen shot of the challenge  code.

          For more information you can refer the McAfee KB Article  KB72776 .