1 Reply Latest reply on Aug 19, 2012 3:20 PM by Peter M

    mcupdate and mcRtMui.dll

      So a couple of days ago (first occurrance started on 8/17) I started getting a Windows Error that said that my McAfee Updater had crashed. I get this error:

       

      Problem Event Name:    BEX

      Application Name:    mcupdate.exe

      Application Version:    11.0.669.0

      Application Timestamp:    4f6a76ae

      Fault Module Name:    McRtMui.dll_unloaded

      Fault Module Version:    0.0.0.0

      Fault Module Timestamp:    4ce6e23e

      Exception Offset:    71216260

      Exception Code:    c0000005

      Exception Data:    00000008

      OS Version:    6.0.6002.2.2.0.768.3

      Locale ID:    1033

      Additional Information 1:    e761

      Additional Information 2:    9584d97ac3e67dc83548ac980a7c861d

      Additional Information 3:    e761

      Additional Information 4:    9584d97ac3e67dc83548ac980a7c861d

       

      When I originally went to download the latest updates through the securty center, I got the message "An error occurred" but this error is no longer showing after I manually downloaded the latest dat through the mcafee website. (6809).

       

      Any ideas?

       

      I have Windows Vista SP3 and am not using any other protection software.