2 Replies Latest reply on Aug 18, 2012 7:38 PM by wwwringer

    Mcafee problems

      My Mcafee doesnt let me run a scan when i try to click it nothing happens and the navigation menu comes up empty i still have 277 days of my subscription left what can be the problem?

        • 1. Re: Mcafee problems
          Peacekeeper

          What OS and do you have IE 7 or better installed? By empty is security centre a blank box?

          A blank window is due to the script engine that is not functioning properly.

          Verify Java is installed and up-to-date

          If Java is not present, install it from http://www.java.com.

          If Java is already installed

          Try re-registering the Jscript & VBScript as shown:

          1. Click Start and select the Search box.
          2. Type the following command and press ENTER:
            cmd
          3. Right-click command and select Open as Administrator.
          4. Type each of the following commands and press ENTER after each one. After each command has run, you see a success or failure message:


          regsvr32 jscript.dll
          regsvr32 vbscript.dll

          regsvr32 scrrun.dll

          • 2. Re: Mcafee problems

            I have the same problem. I went to the online `Chat' help.

             

            They took control of my computer and ran the same scripts. It did not fix the problem.

             

            They apologised and told me it was a problem with McAfee (Total Protection) and that new DAT files would be available in 3-4 hours. That was 3+30 minutes ago so hopefully a solution will be forth coming.