4 Replies Latest reply on Aug 16, 2012 4:10 AM by petrov_be

    services don't startup

    petrov_be

      Hello,

       

      When i want to start 2 services from mcafee, i get the following messages:

       

      Mcafee ePolicy Orchestrator 4.5.0 Event Parser i get the error 1068: The dependency service or group failed to start.

      Mcafee ePolicy Orchestrator 4.5.0 Server i get the error 1053: The service did not respond to the start or request in a timely fashion.

       

      Mcafee ePolicy Orchestrator 4.5.0 application server is started

       

      anyone an idea?

       

       

      Thanks in advance,

      Petrov

        • 1. Re: services don't startup
          JoeBidgood

          Check the server.log and eventparser.log - are there any errors?

           

          HTH -

           

          Joe

          • 2. Re: services don't startup
            petrov_be

            Hello,

             

            Server.log:

             

            20120718110717 I #8824 NAIMSRV  Received [IncProps] from HPD201115:{BB2D0CC4-2BEA-4F34-93B8-86A511EC034D}

            20120718110717 I #8824 NAIMSRV  Processing agent props for HPD201115({BB2D0CC4-2BEA-4F34-93B8-86A511EC034D})

            20120718110717 I #8824 NAIMSRV  Sending props response for agent HPD201115, agent has up-to-date policy

            20120718110722 I #7884 NAIMSRV  Shutting down server...

            20120718110722 I #7884 NAIMSRV  Waiting for DALPing thread exit

            20120718110722 I #7884 NAIMSRV  DALPing thread exited

            20120718110722 I #7884 NAIMSRV  Releasing DAL Connection Pool...

            20120718110722 I #7884 NAIMSRV  Releasing File Locks...

            20120718110722 I #7884 NAIMSRV  Releasing Agent Cache...

            20120718110722 I #7884 NAIMSRV  Releasing Task Cache...

            20120718110722 I #7884 NAIMSRV  Cleaning up temp directory...

            20120718110722 I #7884 NAIMSRV  ePolicy Orchestrator server stopped.

             

            eventparser.log

            EVNTPRSR PerfMon reporting thread ended

            20120718110710 I #7948 EVNTPRSR EventParser Stopped.

            20120718110710 I #8036 EVNTPRSR Cleaning up Server...

            20120718110710 I #8036 NAIMCOMN Work queue is shutting down in progress...

            20120718110710 I #8036 NAIMCOMN Waiting for thread B84 to exit...

            20120718110710 I #8096 NAIMCOMN WQ Idle thread exit

            20120718110710 I #2980 NAIMCOMN WQ Thread BA4 exit

            20120718110710 I #8108 NAIMCOMN WQ Thread 1FAC exit

            20120718110710 I #8184 NAIMCOMN WQ Thread 1FF8 exit

            20120718110710 I #8100 NAIMCOMN WQ Thread 1FA4 exit

            20120718110710 I #8120 NAIMCOMN WQ Thread 1FB8 exit

            20120718110710 I #4300 NAIMCOMN WQ Thread 10CC exit

            20120718110710 I #8156 NAIMCOMN WQ Thread 1FDC exit

            20120718110710 I #5944 NAIMCOMN WQ Thread 1738 exit

            20120718110710 I #8116 NAIMCOMN WQ Thread 1FB4 exit

            20120718110710 I #8104 NAIMCOMN WQ Thread 1FA8 exit

            20120718110710 I #4224 NAIMCOMN WQ Thread 1080 exit

            20120718110710 I #8180 NAIMCOMN WQ Thread 1FF4 exit

            20120718110710 I #8140 NAIMCOMN WQ Thread 1FCC exit

            20120718110710 I #8132 NAIMCOMN WQ Thread 1FC4 exit

            20120718110710 I #5964 NAIMCOMN WQ Thread 174C exit

            20120718110710 I #8148 NAIMCOMN WQ Thread 1FD4 exit

            20120718110710 I #8176 NAIMCOMN WQ Thread 1FF0 exit

            20120718110710 I #8144 NAIMCOMN WQ Thread 1FD0 exit

            20120718110710 I #8160 NAIMCOMN WQ Thread 1FE0 exit

            20120718110710 I #8168 NAIMCOMN WQ Thread 1FE8 exit

            20120718110710 I #2948 NAIMCOMN WQ Thread B84 exit

            20120718110710 I #8036 NAIMCOMN Waiting for thread BE8 to exit...

            20120718110710 I #8172 NAIMCOMN WQ Thread 1FEC exit

            20120718110710 I #5904 NAIMCOMN WQ Thread 1710 exit

            20120718110710 I #8128 NAIMCOMN WQ Thread 1FC0 exit

            20120718110710 I #8164 NAIMCOMN WQ Thread 1FE4 exit

            20120718110710 I #3048 NAIMCOMN WQ Thread BE8 exit

            20120718110710 I #8036 NAIMCOMN Waiting for thread 1738 to exit...

            20120718110710 I #8036 NAIMCOMN Waiting for thread 1710 to exit...

            20120718110710 I #8036 NAIMCOMN Waiting for thread 174C to exit...

            20120718110710 I #8036 NAIMCOMN Waiting for thread 1594 to exit...

            20120718110710 I #8188 NAIMCOMN WQ Thread 1FFC exit

            20120718110710 I #8112 NAIMCOMN WQ Thread 1FB0 exit

            20120718110710 I #8136 NAIMCOMN WQ Thread 1FC8 exit

            20120718110710 I #8124 NAIMCOMN WQ Thread 1FBC exit

            20120718110711 I #5524 NAIMCOMN WQ Thread 1594 exit

            20120718110711 I #8036 NAIMCOMN Waiting for thread BA4 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 10CC to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1080 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FFC to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FF8 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FF4 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FF0 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FEC to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FE8 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FE4 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FE0 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FDC to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FD8 to exit...

            20120718110711 I #8152 NAIMCOMN WQ Thread 1FD8 exit

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FD4 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FD0 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FCC to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FC8 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FC4 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FC0 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FBC to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FB8 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FB4 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FB0 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FAC to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FA8 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 1FA4 to exit...

            20120718110711 I #8036 NAIMCOMN Waiting for idle thread to exit...

            20120718110711 I #8036 NAIMCOMN Work queue all threads exit...

            20120718110711 I #8036 NAIMCOMN Work queue is shut down

            20120718110711 I #8036 NAIMCOMN Work queue is shutting down in progress...

            20120718110711 I #8036 NAIMCOMN Waiting for thread 2008 to exit...

            20120718110711 I #8196 NAIMCOMN WQ Idle thread exit

            20120718110711 I #8200 NAIMCOMN WQ Thread 2008 exit

            20120718110711 I #8036 NAIMCOMN Waiting for idle thread to exit...

            20120718110711 I #8036 NAIMCOMN Work queue all threads exit...

            20120718110711 I #8036 NAIMCOMN Work queue is shut down

            • 3. Re: services don't startup
              JoeBidgood

              These entries are from a month ago 

              Try and start the services again, then check the windows event logs - are there any errors?

               

              Thanks -

               

              Joe

              • 4. Re: services don't startup
                petrov_be

                Hello,

                 

                when i start the event parser

                 

                - The McAfee ePolicy Orchestrator 4.5.0 Event Parser service depends on the McAfee ePolicy Orchestrator 4.5.0 Server service which failed to start because of the following error:

                The service did not respond to the start or control request in a timely fashion.

                 

                - The McAfee ePolicy Orchestrator 4.5.0 Server service failed to start due to the following error:

                The service did not respond to the start or control request in a timely fashion.

                 

                - Timeout (30000 milliseconds) waiting for the McAfee ePolicy Orchestrator 4.5.0 Server service to connect

                 

                 

                When i start the mcafee ePolicy Orchestrator 4.5.0 server

                - The McAfee ePolicy Orchestrator 4.5.0 Server service failed to start due to the following error:

                The service did not respond to the start or control request in a timely fashion.

                - Timeout (30000 milliseconds) waiting for the McAfee ePolicy Orchestrator 4.5.0 Server service to connect.

                 

                 

                Thanks in advance,

                Petrov