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971 Views 7 Replies Latest reply: Oct 15, 2012 6:50 AM by diwi RSS
diwi Apprentice 51 posts since
Aug 10, 2011
Currently Being Moderated

Aug 14, 2012 11:31 AM

What filter in queries ...

do I need to find a node, which reports itself with ...

 

VIRUSCAN8600

 

... instead of ...

 

VirusScan Enterprise

 

... as Product under Menu -> Software -> Licensing -> Entitlement Information ???

 

 

Best regards,

DiWi

  • sdelvecchio The Place at McAfee Member 75 posts since
    Jan 8, 2010
    Currently Being Moderated
    1. Aug 16, 2012 9:47 PM (in response to diwi)
    Re: What filter in queries ...

    Can you clarify? Are you asking how to craft a query to find VirusScan8600?


    Stephen Del Vecchio

    MFE_Certified_PS_black.jpg MCSE.gif
  • sdelvecchio The Place at McAfee Member 75 posts since
    Jan 8, 2010
    Currently Being Moderated
    3. Aug 17, 2012 9:10 AM (in response to diwi)
    Re: What filter in queries ...

    You would need to create a query for managed systems use the table chart type, add the product properties to the columns as well as system name and/or DNS name and run the query. Then export the results to a csv use the "Find" feature in Excel to find the system with VIRUSCAN8600.


    Stephen Del Vecchio

    MFE_Certified_PS_black.jpg MCSE.gif
  • vrishchik Newcomer 10 posts since
    Oct 12, 2012
    Currently Being Moderated
    6. Oct 12, 2012 9:24 PM (in response to diwi)
    Re: What filter in queries ...

    Hi diwi

     

    From your post I understand that the Prodcut code for VSE 8.8 as reported as VIRUSCAN8600. Below are the product codes for VSE versions.

     

     

    VIRUSCAN8600 - VSE 8.7i

    VIRUSCAN8800 - VSE 8.8i

     

    From the above screenshot, we understand that VSE 8.8 is reproting incorrect product code. I would suggest you to try steps below.

     

    1. Open registry on the client which has reported this issue. Make sure that you are running VSE 8.8. Go to below registry key and check the Product codes listed. If you find both 8600 and 8800 product code then please delete 8800. Back up the registry below deleting.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins

     

    2. Try "Collect and Send prop" from Agent window and make sure that the Agent has uploaded the events to ePO. Check the machine properties for VSE on the ePO server.

     

    Regards

    SAN


    Regards
    Santhosh

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