4 Replies Latest reply on Aug 14, 2012 5:23 PM by eposter

    ePO 4.6 replication fails with error 10061 - Why FrameworkService.exe crashes on Repositories after Agent 4.6.0 Patch 3 applied

      We run ePO Server 4.6.0 Patch 2 and deployed McAfee Agent 4.6.0 Patch 3 (build 2918) some days ago.

      Various issues encountered since - most disturbing:

       

      FrameworkService.exe service crashes on the ePO Repository servers since McAfee Agent 4.6.0 Patch 3 has been updated from former 4.6.0 Patch 2.

       

      On the EPO Repository Server (W2K8) in Application eventlog you find error ID 1000

       

      Faulting application name: FrameworkService.exe, version: 4.6.0.2918, time stamp: 0x500da774

      Faulting module name: naCmnLib3_71.dll, version: 4.6.0.2918, time stamp: 0x500db057

      Exception code: 0xc0000005

      Fault offset: 0x0000fdb8

      Faulting process id: 0x69c

      Faulting application start time: 0x01cd792dc35c77de

      Faulting application path: C:\Program Files (x86)\McAfee\Common Framework\FrameworkService.exe

      Faulting module path: C:\Program Files (x86)\McAfee\Common Framework\naCmnLib3_71.dll

      Report Id: f25a5d14-e52a-11e1-9e83-0050568a0007

       

      or

       

      Faulting application name: FrameworkService.exe, version: 4.6.0.2918, time stamp: 0x500da774

      Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b271

      Exception code: 0xc000000d

      Fault offset: 0x00008aa0

      Faulting process id: 0x152c

      Faulting application start time: 0x01cd757c42fb6be6

      Faulting application path: C:\Program Files (x86)\McAfee\Common Framework\FrameworkService.exe

      Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d 08cc06a442b34fc\MSVCR80.dll

      Report Id: 1dba570a-e17b-11e1-9594-0050568a0007

       

      then event ID 1001 is logged:

       

      Fault bucket , type 0

      Event Name: BEX

      Response: Not available

      Cab Id: 0

      Problem signature:

      P1: FrameworkService.exe

      P2: 4.6.0.2918

      P3: 500da774

      P4: MSVCR80.dll

      P5: 8.0.50727.4940

      P6: 4ca2b271

      P7: 00008aa0

      P8: c000000d

      P9: 00000000

      P10:

      Attached files:

      These files may be available here:

      C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_FrameworkService_b3ef2 965641f67a3ac56b3a4dd8e998a9ea0ceb8_134441ee

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: a18dfa25-e5ee-11e1-9e84-0050568a0007

      Report Status: 4

       

      ---

       

      Same time Event ID 7034 is logged

       

      The McAfee Framework Service service terminated unexpectedly. It has done this 1 time(s).

       

       

      interim (manual) workaround for now to set the Service Recovery option on Failure 1 and 2 to 'Restart the Service'

       

      Anyone with same errors ? Workaround / solutions ?