7 Replies Latest reply on Aug 13, 2012 3:53 PM by karthiks

    McAfee Activation window disappearance

      Hello, I am using New Toshiba Laptop with Windows 7 Home Premium 64-Bit installed in it... I have successfully installed a 2012 McAfee Total Protection but when I try to activate the product the activation window appear momentarily and then disappear. I have tried several solutions but none worked. Please Help.

        • 1. Re: McAfee Activation window disappearance
          JaiPrakash

          Hi ahsaz,

           

          Kindly update me with the following details:

           

          Type of McAfee Product Purchase: (CD/ Online)

          Browser Version: (IE 7 / IE 8 / IE 9 / Firefox / Google Chrome)

          Version of installed McAfee Product:

          (Navigation: Open McAfee product > Click About on the top right)

          • McAfee Security Center:
          • McAfee Virus Scan:

                    DAT version:                   

           

          Meanwhile try the below steps to Re-register JScript.dll and VBScript.dll & then try McAfee Product Activation.

           

          1. Click Start and select the Search box.
          2. Type the following command and press ENTER:
            cmd
          3. Right-click command and select Open as Administrator.
          4. Type each of the following commands and press ENTER after each one. After each command has run, you see a success or failure message:


          regsvr32 jscript.dll
          regsvr32 vbscript.dll

          regsvr32 scrrun.dll

          • 2. Re: McAfee Activation window disappearance
            Peacekeeper

            and did the laptop come with another AV installed? If so remove it via its own removal tool.ie run the tool now to clear up any leftover bits of the program.

             

            Also read

            McAfee Communities: Mcaffe antivirus plus wont activate

             

            Message was edited by: Peacekeeper on 13/08/12 7:21:55 PM
            • 3. Re: McAfee Activation window disappearance

              Hi, here are the requsted info:

               

              Type of McAfee Product Purchase: online

              Browser Version: I am using both IE9 and Firefox 14.0.1

              Version of installed McAfee Product:

              (Navigation: Open McAfee product > Click About on the top right)

              • McAfee Security Center: Version 10, Build 10.0.587
                • McAfee Virus Scan: Version 14, Build 14.0.309

                        DAT version:    6801               

               

              I have removed the old anti virus with its own removal tool and cleared all remaining files that may have been left after uninstallation.

               

              Update: your solution regarding the dll files did not work.

               

              Message was edited by: ahsaz on 8/13/12 9:47:35 AM CDT
              • 4. Re: McAfee Activation window disappearance
                Peacekeeper

                er you say online purchase if so why are you running a 2 year old version. You said 2012 it is 2010 version you posted the details about.

                You should be installing from your account, once you register. See what Jai adds

                • 5. Re: McAfee Activation window disappearance

                  Hi,

                   

                  Can you try the steps given in the below link and update me

                   

                  http://service.mcafee.com/faqdocument.aspx?id=TS100431

                  • 6. Re: McAfee Activation window disappearance

                    Karthik ,

                     

                    Your solution did not work either... The activation window appears for 1 second and then disappears immediately.

                    • 7. Re: McAfee Activation window disappearance

                      Hi,

                       

                      Can you try the below steps :

                       

                      • Shutdown the Computer
                      • Check for the key “F8” in your keyboard
                      • Start tapping the “F8” after turn on the computer
                      • Check whether you are getting the windows boot options screen
                      • Select “ Safe Mode with Networking ” using keyboard arrow keys and press ENTER
                      • Wait for the files to Load and login to the user
                      • Now try to activate the McAfee and check what happens
                      • Restart the computer normally to go back to the Normal screen