5 Replies Latest reply on Aug 11, 2012 6:38 AM by exbrit

    Not able to turn McAfee on!! Plz help!!

      Recently purchased a laptop (Windows 7)and got McAfee as a part of the installed package. The system installed updates 2 days back and since then the McAfee agent does not show anthing other than a white rectangle. The red M icon does not respond when clicked. Windows defender is on and even when I tried turned it off I couldn't tur on McAfee.

      Running the virtual techician lead to a result saying:

      1.jpg

      Where as the list of installed programs shows McAfee Ati virus plus!

       

      PLease help!!!!!

        • 1. Re: Not able to turn McAfee on!! Plz help!!
          exbrit

          McAfee Agent?  Is the installed McAfee software Enterprise or Home edition?   What is it listed as in Control Panel > Programs > Uninstall a Program?

           

          Also is this Windows 7 SP1 and is the installed version of Internet Explorer 9 and not any beta version?   This is important even if you use another browser.

           

          Have you any other security software installed and/or any strange alerts otherwise indicating possible malware present?

           

           

           

           

           

          Message was edited by: Ex_Brit on 10/08/12 4:32:42 EDT PM
          • 2. Re: Not able to turn McAfee on!! Plz help!!

            It is listed as McAfee Anti Virus Plus Version: 11.0.543. The uninstall/Change option doesn't seem to work from control panel>programs and Features. The system had come with IE9 (64x) but as I was having problems with flash not working on it I had uninstalled it and am using IE8 which is working fine. The McAfee site advisor is working fine on both my browsers IE8 8.0.7601.17514 and chrome. I have Windows 7 Home Basic SP1.

             

            I don't have any other security software installed other than windows bit defender which was there earlier too. And I'm not getting any strange alerts or messages.

            • 3. Re: Not able to turn McAfee on!! Plz help!!
              exbrit

              64-bit systems have 2 Internet explorer versions, the 32-bit and the 64-bit versions.  You should use the 32-bit one as most add-ons don't work well with the 64-bit one yet.  Flash is only good on the 32-bit IE.

               

              Please reinstall IE9 and make the 32-bit one the default (if you use IE) and hopefully the problem will go away.

               

              Click this image of my Start-All Programs menu to enlarge if necessary to see what I mean:

               

              Capture.JPG

              • 4. Re: Not able to turn McAfee on!! Plz help!!

                Thanks!!  It worked. But, could you please explain what had happened.

                Also, when I'm now running a scan it shows:

                 

                2.jpg

                How can I make it work fully?

                • 5. Re: Not able to turn McAfee on!! Plz help!!
                  exbrit

                  I'm not sure only a technician could tell you exactly what happened by linking to your machine and collecting logs.  If you want to contact Tecnical Support by phone or online chat, it's free and linked under Useful Links at the top of this page.

                   

                  But first try the Virtual Technician.  It can sometimes mend things that are broken:  http://mvt.mcafee.com/