3 Replies Latest reply on Aug 11, 2012 7:38 AM by exbrit

    mscjsres.dll promblem

      I can't open mcafee antivirus plus(only in this one account). When i try to open it, it said something like  mscjsres.dll can not be found and i can not change it setting and it said something like misp:://mscjsres::unistall.html/ cannot be found. is my account infected or other promblem cause it ? Can anyone help me?

        • 1. Re: mscjsres.dll promblem
          exbrit

          It's possibly malware and you could run a few tools such as Stinger and malwarebytes Free linked in that last link in my signature below.

           

          However it sounds more to me like registry corruption.   Have you been running Registry Cleaners or Optimizers?   They are guaranteed to do something like this eventually.

           

          I would try uninstalling all McAfee via Control Panel > Programs > Uninstall a Program (Add or Remove Programs in XP)

          Run the MCPR cleanup tool listed under Useful Links at the top of this page.

          Reboot

          Reinstall your software from your online account

          • 2. Re: mscjsres.dll promblem

            The problem is i can't unistall it, as i have said in the begining when i try to do it, it said something like misp:://mscjsres::unistall.html/ cannot be found( Beacause my programme is a chinese version, i don't know the exact English wording.)

            • 3. Re: mscjsres.dll promblem
              exbrit

              I think in this case it would be best to contact Technical Support, it's free by phone or online chat and linked under Useful Links at the top of this page.   There is Chinese support there.

               

              Message was edited by: Ex_Brit on 11/08/12 8:38:20 EDT AM