1 2 3 Previous Next 23 Replies Latest reply on Aug 10, 2012 5:22 AM by bostjanc

    Deploying/updating VSE from 8.8.0.777.Wrk to 8.8.0.849.Wrk problem

    bostjanc

      Greetings.

      I have made a task to upgrade users who have older version of VSE to get the newest version, but this thing ain't working. Even running task immediality, waking up agents, force complete policy and task update does not helps.

      Users have Mcafee Agent: 4.6.0.2918.

       

      Epo is 4.6.3 (build 197).Soo where's the catch?

       

      And I also hate if I check EPO/Server Task Log results I see only word failed. I would expect some more information about error instead of just a word failed.

        • 1. Re: Deploying/updating VSE from 8.8.0.777.Wrk to 8.8.0.849.Wrk problem
          Tristan

          A 8.7 to 8.8 upgrade would need to be a product deployment task (and then an update to Patch 1)

           

           

          deploy.png

          Does your deployment task look anything like this?

           

          Message was edited by: Tristan on 09/08/12 10:44:36 IST
          • 3. Re: Deploying/updating VSE from 8.8.0.777.Wrk to 8.8.0.849.Wrk problem
            Tristan

            Sorry to ask the obvious but what packages do you have checked into your repository?

            • 4. Re: Deploying/updating VSE from 8.8.0.777.Wrk to 8.8.0.849.Wrk problem
              bostjanc

              Distributed repository is empty (I'm not sure if that's cool)

              repository.png

               

              Master repository contains this:

               

              master-repository.png

              And here are the extensions:

              For VSE

              virusscan1.png

              And for Agent

              mcafee1.png

               

              Message was edited by: bostjanc on 8/9/12 12:39:19 PM GMT+01:00
              • 5. Re: Deploying/updating VSE from 8.8.0.777.Wrk to 8.8.0.849.Wrk problem
                Tristan

                Everything looks OK there.

                 

                (Don't worry about the distributed repository it's only really needed if you have remote offices at the end of a slow WAN link )

                 

                Next things to check would be the agent repository policy and can you supply an agent log from one of these failed updates tasks

                • 6. Re: Deploying/updating VSE from 8.8.0.777.Wrk to 8.8.0.849.Wrk problem
                  bostjanc

                  CLIENTCOMPUTER4.6.0.2918{03B217B3-F9A7-47AD-A996-38EED9223729}SERVERNAMEAgent communication session closed No package received from ePO Server Agent is connecting to ePO server Agent communication session started Sending the next batch of 1 data channel items The task Update Virusscan na 8.8 is deleted (ID={A3368142-C215-4443-82EF-E921926C6588}) Scheduler: Task [Update Virusscan na 8.8] is finished The task Update Virusscan na 8.8 is successful Update Finished Verifying VSE880Det.McS. Verifying VSE880Det.McS. Loading update configuration from: catalog.xml Extracting catalog.z. Verifying catalog.z. Initializing update... Checking update packages from repository ePO_SERVERNAME. Scheduler: Invoking task [Update Virusscan na 8.8]... Agent communication session closed No package received from ePO Server Agent is connecting to ePO server Agent communication session started Sending the next batch of 1 data channel items Added a new task Update Virusscan na 8.8 to Scheduler's task list Agent communication session closed No package received from ePO Server Agent is connecting to ePO server Agent communication session started Sending the next batch of 1 data channel items Agent communication session closed Package uploaded to ePO Server successfully Agent is connecting to ePO server Agent communication session started Scheduler: Task [Update Virusscan na 8.8] is finished The task Update Virusscan na 8.8 is successful Update Finished Verifying VSE880Det.McS. Verifying VSE880Det.McS. Loading update configuration from: catalog.xml Extracting catalog.z. Verifying catalog.z. Initializing update... Checking update packages from repository ePO_SERVERNAME. Next policy enforcement in 5 minutes Agent finished Enforcing policies Enforcing Policies for EPOAGENT3000 Enforcing Policies for EPOAGENT3000META Enforcing Policies for VIRUSCAN8800 Scheduler: Invoking task [Update Virusscan na 8.8]... The task Update Virusscan na 8.8 is deleted (ID=27) Added a new task Update Virusscan na 8.8 to Scheduler's task list Enforcing Policies for McAfee Agent Agent Started Enforcing policies Enforcing newly downloaded policies New server policy was successfully merged Agent received POLICY package from ePO server Agent communication session closed Package uploaded to ePO Server successfully Agent is connecting to ePO server Agent is sending FULL PROPS package to ePO server Agent communication session started Agent is looking for events to upload Collecting Properties Agent started performing ASCI Agent wakeup call for FULL PROPS received Agent wakeup call received Scheduler: Task [Update Virusscan na 8.8] is finished The task Update Virusscan na 8.8 is successful Update Finished Verifying VSE880Det.McS. Verifying VSE880Det.McS. Loading update configuration from: catalog.xml Extracting catalog.z. Verifying catalog.z. Initializing update... Checking update packages from repository ePO_SERVERNAME. Scheduler: Invoking task [Update Virusscan na 8.8]... Next policy enforcement in 5 minutes Agent finished Enforcing policies Enforcing Policies for EPOAGENT3000 Enforcing Policies for EPOAGENT3000META Enforcing Policies for VIRUSCAN8800 Added a new task Update Virusscan na 8.8 to Scheduler's task list Enforcing Policies for McAfee Agent Agent Started Enforcing policies Agent is looking for events to upload Scheduler: Task [Update Virusscan na 8.8] is finished The task Update Virusscan na 8.8 is successful Update Finished Verifying VSE880Det.McS. Verifying VSE880Det.McS. Loading update configuration from: catalog.xml Extracting catalog.z. Verifying catalog.z. Initializing update... Checking update packages from repository ePO_SERVERNAME. Scheduler: Invoking task [Update Virusscan na 8.8]... Next policy enforcement in 5 minutes Agent finished Enforcing policies Enforcing Policies for EPOAGENT3000 Enforcing Policies for EPOAGENT3000META Enforcing Policies for VIRUSCAN8800 Added a new task Update Virusscan na 8.8 to Scheduler's task list Enforcing Policies for McAfee Agent Agent Started Enforcing policies Agent is looking for events to upload Scheduler: Task [Update Virusscan na 8.8] is finished The task Update Virusscan na 8.8 is successful Update Finished Verifying VSE880Det.McS. Verifying VSE880Det.McS. Loading update configuration from: catalog.xml Extracting catalog.z. Verifying catalog.z. Initializing update... Checking update packages from repository ePO_SERVERNAME. Scheduler: Invoking task [Update Virusscan na 8.8]... Next policy enforcement in 5 minutes Agent finished Enforcing policies Enforcing Policies for EPOAGENT3000 Enforcing Policies for EPOAGENT3000META Enforcing Policies for VIRUSCAN8800 Added a new task Update Virusscan na 8.8 to Scheduler's task list Enforcing Policies for McAfee Agent Agent Started Enforcing policies Agent is looking for events to upload Scheduler: Task [Update Virusscan na 8.8] is finished The task Update Virusscan na 8.8 is successful Update Finished Verifying VSE880Det.McS. Verifying VSE880Det.McS. Loading update configuration from: catalog.xml Extracting catalog.z. Verifying catalog.z. Initializing update... Checking update packages from repository ePO_SERVERNAME. Scheduler: Invoking task [Update Virusscan na 8.8]... Next policy enforcement in 5 minutes Agent finished Enforcing policies Enforcing Policies for EPOAGENT3000 Enforcing Policies for EPOAGENT3000META Enforcing Policies for VIRUSCAN8800 Added a new task Update Virusscan na 8.8 to Scheduler's task list Enforcing Policies for McAfee Agent Agent Started Enforcing policies Enforcing newly downloaded policies New server policy was successfully merged Agent received POLICY package from ePO server Agent communication session closed Package uploaded to ePO Server successfully Agent is connecting to ePO server Agent is sending INC PROPS package to ePO server Agent communication session started Agent received REQUEST PROPS package from ePO server Agent communication session closed Package uploaded to ePO Server successfully Agent is connecting to ePO server Agent is sending PROPS VERSION package to ePO server Agent communication session started Agent is looking for events to upload Agent is looking for events to upload Collecting Properties Agent started performing ASCI Scheduler: Task [Update Virusscan na 8.8] is finished The task Update Virusscan na 8.8 is successful Update Finished Verifying VSE880Det.McS. Verifying VSE880Det.McS. Loading update configuration from: catalog.xml Extracting catalog.z. Verifying catalog.z. Initializing update... Checking update packages from repository ePO_SERVERNAME. Scheduler: Invoking task [Update Virusscan na 8.8]... Next policy enforcement in 5 minutes Agent finished Enforcing policies Enforcing Policies for EPOAGENT3000 Enforcing Policies for EPOAGENT3000META Enforcing Policies for VIRUSCAN8800 Added a new task Update Virusscan na 8.8 to Scheduler's task list Enforcing Policies for McAfee Agent Agent Started Enforcing policies Agent is looking for events to upload Scheduler: Task [Update Virusscan na 8.8] is finished The task Update Virusscan na 8.8 is successful Update Finished Verifying VSE880Det.McS. Verifying VSE880Det.McS. Loading update configuration from: catalog.xml Extracting catalog.z. Verifying catalog.z. Initializing update... Checking update packages from repository ePO_SERVERNAME. Scheduler: Invoking task [Update Virusscan na 8.8]... Next policy enforcement in 5 minutes Agent finished Enforcing policies Enforcing Policies for EPOAGENT3000 Enforcing Policies for EPOAGENT3000META Enforcing Policies for VIRUSCAN8800 Added a new task Update Virusscan na 8.8 to Scheduler's task list Enforcing Policies for McAfee Agent

                   

                  repository-policy.png

                  • 7. Re: Deploying/updating VSE from 8.8.0.777.Wrk to 8.8.0.849.Wrk problem
                    Tristan

                    Your agent log suggests that 8.8 is already installed.

                     

                    Where it says "Enforcing Policies for VIRUSCAN8800" should say "Enforcing Policies for VIRUSCAN8700" if 8.7 was installed.

                     

                    What makes you think that the job is failing?

                     

                    Message was edited by: Tristan on 09/08/12 15:24:22 IST
                    • 8. Re: Deploying/updating VSE from 8.8.0.777.Wrk to 8.8.0.849.Wrk problem
                      ottawa_tech_31

                      I don`t think he's talking about 8.7 to 8.8...I think he is talking about how in certain situations, VSE 8.8 (patch ZERO, possibly with the hotfix), will NOT apply patch 1, via agent-based update task.

                       

                      I`ve had HUNDREDS of machines with this issue, where months after both the full and update for 8.8 patch 1 were checked into ePO, they still have VSE 8.8 patch ZERO (build 8.8.0.777).

                       

                      What I am doing now is have ePO run a query hourly, where if VSE version is 8.8.0.777, then assign those systems a tag (bad-AV), and send a task to REMOVE VSE to to systems with those tag. Then ePO has a query that runs hourly where, if System has tag Bad-AV AND VSE version is LESS than 8.8, then epO removes the tag and the system re-acquires the default tasks and re-installed VSE (this time with patch 1) a few hours later.

                       

                      It`s really ugly, and kinda stupid to do it this way, but I`ve fought with a few systems and in all cases, that`s how I`ve resolved it...

                      • 9. Re: Deploying/updating VSE from 8.8.0.777.Wrk to 8.8.0.849.Wrk problem
                        bostjanc

                        I agree with ottawa it's 8.8 to the 8.8 latest upgrade. Ottawa your approach was "brave". Soo If understood you right you leave system unprotected for 1hour?

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