1 2 Previous Next 16 Replies Latest reply on Aug 9, 2012 6:42 AM by pala

    Hi All

    pala

      I am using EPO 4.5 in that My reposirty is showing as DAT 6795 but in my DAT deployment the current DAT is in 4th place. Kindly advice us on this.

        • 1. Re: Hi All
          Hemant Koli

          Hello Pala.

           

          This is because only 4% of systems are update with latest DAT(6795), When the % will get increase it will move to top

          I see that your client systems are not getting updates since past couple of days. So request you to check why the client systems are not getting updates.

          • 2. Re: Hi All
            pala

            Hi Hemat,

             

               Thanks for your reply . As per your   advice i checked in the client machine it shows in the DAT 6795.if u see the snapshot of non complaint its getting increase in morning it was only 27 but now it increased to 57. kIndly advice.

            • 3. Re: Hi All
              Hemant Koli

              Hello Pala.

               

              Have you scheduled Tasks for Update & Agent Wake Up??.....

              • 4. Re: Hi All
                pala

                Yes hemant, We have scheduled task for update & it was working till yesterday today morning i checked MY console i am getting the error.

                • 5. Re: Hi All
                  pala

                  Hi Hemant,

                   

                    And in EPO console my system count is also showing wrong i have only 200 desktop but it showing more than 1000.if u want i will share the snapshot

                  • 6. Re: Hi All
                    Hemant Koli

                    Hello Bala.

                     

                    I see in your earlier screen shot it show only 292 total systems on your Dashboard. Please share Screen shot from ePO Systems Tree & do sort with Host Name. And also share Agent Version Summary report from Queries

                     

                    Message was edited by: hemantk on 8/7/12 4:42:13 AM CDT
                    • 7. Re: Hi All
                      pala

                      Hi Hemant,

                       

                               I am attaching the snapshot for your reference. We are unable to update the clients.Kindly help.We checked ping response to my server also. its working fine.

                      m.JPG

                      • 8. Re: Hi All
                        pala

                        Hi Hemant,

                         

                        Logs for your reference.

                         

                        2012-08-03 13:25:55    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 13:44:14    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 13:44:14    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 13:49:14    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 13:54:14    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 13:59:14    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 14:01:15    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 14:01:15    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 14:20:10    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 14:20:10    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 14:22:54    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 14:27:46    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 14:32:46    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 14:37:46    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 14:51:21    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 14:53:30    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 15:04:24    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 15:06:31    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 15:08:38    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 15:13:31    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 15:23:52    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 15:40:11    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 15:42:18    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 15:44:58    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 15:47:05    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 15:51:59    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 16:03:30    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-03 16:18:29    e    #724    Agent    Agent failed to communicate with ePO Server

                        2012-08-07 11:41:47    E    #1916    Sched    nStartYear > 0 && nStartMonth > 0 && nStartDay > 0 && nStartHour >= 0 && nStartMinute >= 0--->false

                        2012-08-07 11:41:47    E    #1916    Sched    m_lpSchedule->LoadSchedule --error

                        2012-08-07 11:41:47    E    #1916    Sched    Failed to load all the tasks from files

                        2012-08-07 11:41:56    e    #896    Agent    Agent failed to communicate with ePO Server

                        2012-08-07 11:42:10    e    #872    Agent    Agent failed to communicate with ePO Server

                        2012-08-07 11:42:11    e    #896    Agent    Agent failed to communicate with ePO Server

                        2012-08-07 11:46:45    e    #896    Agent    Agent failed to communicate with ePO Server

                        2012-08-07 11:47:40    E    #2280    Logging    drop 1 [\\.\mailslot\VSECMA-{8B3EEEBF-7619-4FDF-915A-26D8A447C4DA}] file not found

                        • 9. Re: Hi All
                          Tristan


                          Even though your clients can ping your server the agent is unable to connect to it to download it's updates.

                           

                          The first steps i would use to try a diagnose whats going wrong it to find out what the difference is between the 11 clients that are up to date and the 217 that aren't.

                           

                          What kind of repository are these agents trying to connect to? HTTP, FTP or UNC?

                           

                          I would hazard a guess that it's one of the following

                           

                          - Permissions issue on the repository

                          - Corrupt agent certificates

                          - Misconfigured agent repository policy

                           

                          Try the following

                           

                          - Visit http://<inset_your_epo_server>/Software/SiteStat.xml if it downlaods a file then your repository is OK.

                          - Re-deploy an agent to one of the affected machines and see if it updates after.

                           

                          Message was edited by: Tristan on 07/08/12 13:28:37 IST
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