I am with Sky Broadband and have McAfee Security as a Sky package deal which is paid monthly, and am sorry if I have joined the wrong community, but I need to know if I must involve McAfee with my problems at this point.
I had some minor problems last week with McAfee and contacted Sky Broadband people through their Chat option and they helped me (via remote - which was a first for me). I think they removed McAfee and then put it back, but I am not sure.
Its been several days now and I know I have some serious issues going on. I can get on to the Internet (use my Ebay etc) but there is no way I am going into my Bank site without rectifying things.
I have M/S Windows XP Home Edition, Version 2002, Service Pack 3 ?probably a 32 bit? (I know M/S ends their support in April 2014 and recommend upgrade to Windows 7 but I am a bit wary and can't decide). I have run 'winver' and find I have Version 5.1 and my file system is NTFS and I hope some of that helps with my following questions/queries.
My icon for McAfee is not in my Taskbar (if I have the right phrase). From START I can find McAfee Security Scan Plus which tells me my computer is at risk with Firewall Protection OFF but I can't Fix it. If I scan with McAfee Internet Security it tells me my computer is secure with everything as it should be, including my Firewall in the ON position. So I don't really understand that.
I have Microsoft Fix It Centre installed but that doesn't help me fix my security problems because I have the problem in the first place.
I don't think my PC has been installing all the Windows updates when I thought it was, it always did before so I assumed everything was running normally.
According to my last two security Reports, I have Items Detected
Tracking Cookies: 1694
Buffer Overflows: 0
Potentially Unwanted Programs: 0
(I don't actually understand all this, but I do know how dangerous Trojans are and I have always tried to stop cookies building up).
I have been trying to sort things out myself which is difficult when I am not technically minded. I did manage to get my Help and Support back when it disappeared by following some advice I found on a forum (I know, I know.....shouldn't try stuff I know nothing about but I did get my Help back).
My main concern is that I can't get my System Restore AT ALL!!!! I have relied on this feature in the past and now find how vital it is. Message says, 'System Restore is not able to protect your computer. Please restart your computer, and then run System Restore again'. Guess what? Going around in circles. Also my System Information can't collect information/access Windows Management Instrumentation Software, as files may be moved or missing.
That's it now, I've just about had enough. I am only a woman with an enquiring mind and need help at the tender age of 65. Be kind to me !!!
Thank you so very much for reading through all this - I am off for a glass of red wine and my dinner now. But I shall be back within half an hour to see if anyone has had the patience to read through and respond. Do I get help from McAfee or not? Is it Sky's problem? Or do I have to go to a local technical outfit and let them sort me out?
I hope you are having a good evening so far.......kind regards, Elaine