I see your problem there dont seem to be readmes on the KB for the linuxshield hotfixes just the fixes themselves
Have you tried raising this with support, they must have some kind of internal documentation they can pass to you.
Thanks for prompt reply. I'm afraid I'm a bit of a McAfee newbie - OS guy who got lumbered with getting LinuxShield up and running and integrated with ePO! - can you please suggest the best way of getting repsones out of them? i.e. is it best to call and try and raise something against our grant number or maybe they have a decent web portal? All new to me I'm afraid, so any pointers and recommendations would be appreciated
For faster response in getting something escalated or just info I would go via the phone, the web portal is Ok I guess but too often I've had issues with Tier I just not getting what I wanted so ended up on the phone anyway or with the call closed by them.
Don't take a call back unless you really have to, hold on for it
Don't let them close it if you don't have what you want.. your paying for this in your grant
Thanks for the advice.
(I've got a feeling they'll just try the 'yes this fix is included in that version' answer as opposed to 'yes, we really should provide that level of detail, we'll get right on it'!! ;-)
Did you get any answer from support? I see the same issue here.
Thanks in advance, Sebastiaan Veld
As David alluded to, the NSS hotfix is already included in build 267. This means there is no need to apply the patch if build 267 is already installed.
I'll make sure a KnowledgeBase article gets created for this issue to help others who may have experienced the error.
Rod, thanks. I'd read this but not yet replied.