6 Replies Latest reply on Aug 10, 2012 6:23 AM by raider25

    ePO 4.5 VSE & ASM 8.7  Some Window 7 x64 computers do not report VSE or ASM installed

      I checked under Programs And Features and it shows isntalled and SCCM reports that it is installed and so far it continues to update as well. It does not happen on every machine but it does seem to lean towards laptops.  I even had one laptop where it worked and after uninstalling and reinstalling VSE/ASM it stopped reporting that VSE/ASM was installed. I was able to fix it on one laptop by uninstalling VSE/ASM and the agent and reinstalling but the others have not been successful. Most have the ePO Agent 4.5.1499 so I tried upgrading some to 4.5.0.1852 with no success. Any ideas?

       

      Message was edited by: raider25 on 7/31/12 10:27:56 AM CDT
        • 1. Re: ePO 4.5 VSE & ASM 8.7  Some Window 7 x64 computers do not report VSE or ASM installed
          jstanley

          Check "lastprops.xml" on the client and see if it has VSE listed in it or not. This will tell you if the client is sending this information to ePO or not. Depending on the OS this file can be in one of two locations by default:

          • C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework
          • C:\ProgramData\McAfee\Common Framework

           

          Check the registry on the client and see if the application plugin key for VSE is present. It should be here:

          [HKLM\Software\Network Associates\ePolicy Orchestrator\Application Plugins\Viruscan8700]

           

          Check the ePO server and confirm the client has a recent last communication date.

           

          If none of that is helping the post a copy of the agent log.

          1 of 1 people found this helpful
          • 2. Re: ePO 4.5 VSE & ASM 8.7  Some Window 7 x64 computers do not report VSE or ASM installed

            I was finally able to get around to checking this, I apologize for the delay and really do appreciate your assistance. I was able to fix two PC's by uninstalling ASM, VSE and the agent and then manually reinstalling the agent as an administrator and letting VSE/ASM reinstall via policy from ePO.  However, the next two I tried did not work after the uninstall/reinstall. 

             

            I checked "lastprop.xml" and VSE is not listed.

             

            The plugin for VSE is listed in the registry.

             

            The ePO server communicates as normal and shows a new date-time group when you tell it to wake up the client for full product properties and "

             

            I have not checked all policies but I do know we have turned off the splash screen for VSE when you log in and so far on the "bad" computers it still shows up so at least that is not being enforced either.

             

            Here is the agent log:

             

            McAfee Agent Activity Log
            Version [4.5.0.1852] Computer name [SWC000003C3CBS1] ePO server [MSMGMT03]
            View debug logs: FrameSvc current / previous, NaPrdMgr current / previous
            Date and Time
            Type
            Component
            Message
            Wednesday, August 08, 2012 10:41:25 AM
            Info
            Updater
            Verifying setupvse.exe.
            Wednesday, August 08, 2012 10:41:25 AM
            Info
            Updater
            Downloading setup.ini.
            Wednesday, August 08, 2012 10:41:25 AM
            Info
            Updater
            Verifying setup.ini.
            Wednesday, August 08, 2012 10:41:25 AM
            Info
            Updater
            Downloading Uninst.exe.
            Wednesday, August 08, 2012 10:41:25 AM
            Info
            Updater
            Verifying Uninst.exe.
            Wednesday, August 08, 2012 10:41:25 AM
            Info
            Updater
            Downloading Uninstx64.exe.
            Wednesday, August 08, 2012 10:41:25 AM
            Info
            Updater
            Verifying Uninstx64.exe.
            Wednesday, August 08, 2012 10:41:25 AM
            Info
            Updater
            Downloading UnInst.Ini.
            Wednesday, August 08, 2012 10:41:26 AM
            Info
            Updater
            Verifying UnInst.Ini.
            Wednesday, August 08, 2012 10:41:26 AM
            Info
            Updater
            Downloading VSE870.msi.
            Wednesday, August 08, 2012 10:41:32 AM
            Info
            Updater
            Verifying VSE870.msi.
            Wednesday, August 08, 2012 10:41:32 AM
            Info
            Updater
            Downloading WindowsInstaller-KB893803-v2-x86.exe.
            Wednesday, August 08, 2012 10:41:34 AM
            Info
            Updater
            Verifying WindowsInstaller-KB893803-v2-x86.exe.
            Wednesday, August 08, 2012 10:42:07 AM
            Info
            Scheduler
            Next time(local) of task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5}: Wednesday, August 08, 2012 5:58:00 PM
            Wednesday, August 08, 2012 10:42:09 AM
            Info
            Scheduler
            Added a new task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5} to Scheduler's task list
            Wednesday, August 08, 2012 10:42:14 AM
            Info
            Updater
            Update succeeded to version 8.7.0.
            Wednesday, August 08, 2012 10:42:14 AM
            Info
            Updater
            Verifying MAS870det.mcs.
            Wednesday, August 08, 2012 10:42:14 AM
            Info
            Updater
            Downloading MAS870det.mcs.
            Wednesday, August 08, 2012 10:42:14 AM
            Info
            Updater
            Verifying MAS870det.mcs.
            Wednesday, August 08, 2012 10:42:14 AM
            Info
            Updater
            Downloading PkgCatalog.z.
            Wednesday, August 08, 2012 10:42:14 AM
            Info
            Updater
            Verifying PkgCatalog.z.
            Wednesday, August 08, 2012 10:42:14 AM
            Info
            Updater
            Extracting PkgCatalog.z.
            Wednesday, August 08, 2012 10:42:14 AM
            Info
            Updater
            Loading update configuration from: PkgCatalog.xml
            Wednesday, August 08, 2012 10:42:15 AM
            Info
            Updater
            Installing VSEMAS870000.
            Wednesday, August 08, 2012 10:42:15 AM
            Info
            Updater
            Downloading VSE87MAS.exe.
            Wednesday, August 08, 2012 10:42:16 AM
            Info
            Updater
            Verifying VSE87MAS.exe.
            Wednesday, August 08, 2012 10:42:24 AM
            Info
            Scheduler
            Next time(local) of task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5}: Wednesday, August 08, 2012 5:44:00 PM
            Wednesday, August 08, 2012 10:42:30 AM
            Info
            Updater
            Update succeeded to version 8.7.0.
            Wednesday, August 08, 2012 10:42:30 AM
            Info
            Updater
            Update Finished
            Wednesday, August 08, 2012 10:42:30 AM
            Info
            Updater
            Checking update packages from repository MSCM02.
            Wednesday, August 08, 2012 10:42:31 AM
            Info
            Updater
            Initializing update...
            Wednesday, August 08, 2012 10:42:31 AM
            Info
            Updater
            Verifying catalog.z.
            Wednesday, August 08, 2012 10:42:31 AM
            Info
            Updater
            Extracting catalog.z.
            Wednesday, August 08, 2012 10:42:31 AM
            Info
            Updater
            Loading update configuration from: catalog.xml
            Wednesday, August 08, 2012 10:42:32 AM
            Info
            Updater
            Update list doesn't exist or is empty. Performing one-click update.
            Wednesday, August 08, 2012 10:42:32 AM
            Info
            Updater
            These updates will be applied if they are in the repository: Engine, DAT, EPOAGENT3000META, SIAREVOK1000, VIRUSCAN8700, BOCVSE__1000, SUPPCLNT1000.
            Wednesday, August 08, 2012 10:42:32 AM
            Info
            Updater
            Downloading PkgCatalog.z.
            Wednesday, August 08, 2012 10:42:32 AM
            Info
            Updater
            Verifying PkgCatalog.z.
            Wednesday, August 08, 2012 10:42:32 AM
            Info
            Updater
            Extracting PkgCatalog.z.
            Wednesday, August 08, 2012 10:42:32 AM
            Info
            Updater
            Loading update configuration from: PkgCatalog.xml
            Wednesday, August 08, 2012 10:42:33 AM
            Info
            Updater
            Verifying V2engdet.mcs.
            Wednesday, August 08, 2012 10:42:33 AM
            Info
            Updater
            Downloading V2engdet.mcs.
            Wednesday, August 08, 2012 10:42:33 AM
            Info
            Updater
            Product(s) running the latest Engine.
            Wednesday, August 08, 2012 10:42:33 AM
            Info
            Updater
            Downloading PkgCatalog.z.
            Wednesday, August 08, 2012 10:42:33 AM
            Info
            Updater
            Verifying PkgCatalog.z.
            Wednesday, August 08, 2012 10:42:33 AM
            Info
            Updater
            Extracting PkgCatalog.z.
            Wednesday, August 08, 2012 10:42:33 AM
            Info
            Updater
            Loading update configuration from: PkgCatalog.xml
            Wednesday, August 08, 2012 10:42:34 AM
            Info
            Updater
            Verifying V2datdet.mcs.
            Wednesday, August 08, 2012 10:42:34 AM
            Info
            Updater
            Downloading V2datdet.mcs.
            Wednesday, August 08, 2012 10:42:34 AM
            Info
            Updater
            Downloading PkgCatalog.z.
            Wednesday, August 08, 2012 10:42:34 AM
            Info
            Updater
            Verifying PkgCatalog.z.
            Wednesday, August 08, 2012 10:42:34 AM
            Info
            Updater
            Extracting PkgCatalog.z.
            Wednesday, August 08, 2012 10:42:34 AM
            Info
            Updater
            Loading update configuration from: PkgCatalog.xml
            Wednesday, August 08, 2012 10:42:35 AM
            Info
            Updater
            Starting DAT update.
            Wednesday, August 08, 2012 10:42:36 AM
            Info
            Updater
            Downloading DAT.
            Wednesday, August 08, 2012 10:42:36 AM
            Info
            Updater
            Downloading gdeltaavv.ini.
            Wednesday, August 08, 2012 10:42:36 AM
            Info
            Updater
            Downloading avvdat-6796.zip.
            Wednesday, August 08, 2012 10:43:09 AM
            Info
            Scheduler
            Next time(local) of task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5}: Wednesday, August 08, 2012 5:37:00 PM
            Wednesday, August 08, 2012 10:43:22 AM
            Info
            Agent
            Agent is looking for events to upload
            Wednesday, August 08, 2012 10:43:22 AM
            Info
            Agent
            Agent uploading 1 events to ePO Server
            Wednesday, August 08, 2012 10:43:22 AM
            Info
            Agent
            Agent communication session started
            Wednesday, August 08, 2012 10:43:22 AM
            Info
            Agent
            Agent is sending EVENT package to ePO server
            Wednesday, August 08, 2012 10:43:22 AM
            Info
            Agent
            Agent is connecting to ePO server
            Wednesday, August 08, 2012 10:43:22 AM
            Info
            Agent
            No package received from ePO Server
            Wednesday, August 08, 2012 10:43:22 AM
            Info
            Agent
            Agent communication session closed
            Wednesday, August 08, 2012 10:43:53 AM
            Info
            Updater
            Backing up file(s) Engine DAT
            Wednesday, August 08, 2012 10:43:53 AM
            Info
            Updater
            Pre-notifying for DAT update.
            Wednesday, August 08, 2012 10:43:53 AM
            Info
            Updater
            Copying DAT.
            Wednesday, August 08, 2012 10:43:53 AM
            Info
            Updater
            Update succeeded to version 6796.0000.
            Wednesday, August 08, 2012 10:43:53 AM
            Info
            Updater
            Post-notifying for DAT update.
            Wednesday, August 08, 2012 10:44:09 AM
            Info
            Updater
            Verifying VSE870Det.mcs.
            Wednesday, August 08, 2012 10:44:09 AM
            Info
            Updater
            Searching available updates for McAfee VirusScan Enterprise 8.7.0.
            Wednesday, August 08, 2012 10:44:09 AM
            Info
            Updater
            Product(s) running the latest HotFix 5.
            Wednesday, August 08, 2012 10:44:09 AM
            Info
            Updater
            Downloading PkgCatalog.z.
            Wednesday, August 08, 2012 10:44:09 AM
            Info
            Updater
            Verifying PkgCatalog.z.
            Wednesday, August 08, 2012 10:44:09 AM
            Info
            Updater
            Extracting PkgCatalog.z.
            Wednesday, August 08, 2012 10:44:09 AM
            Info
            Updater
            Loading update configuration from: PkgCatalog.xml
            Wednesday, August 08, 2012 10:44:11 AM
            Info
            Updater
            Starting HotFix update.
            Wednesday, August 08, 2012 10:47:01 AM
            Info
            Updater
            Update failed to version HotFix 643440.
            Wednesday, August 08, 2012 10:47:01 AM
            Info
            Updater
            Verifying BocDet_VSE.McS.
            Wednesday, August 08, 2012 10:47:01 AM
            Info
            Updater
            Downloading BocDet_VSE.McS.
            Wednesday, August 08, 2012 10:47:01 AM
            Info
            Updater
            Searching available updates for BOC DAT.
            Wednesday, August 08, 2012 10:47:01 AM
            Info
            Updater
            Downloading PkgCatalog.z.
            Wednesday, August 08, 2012 10:47:01 AM
            Info
            Updater
            Verifying PkgCatalog.z.
            Wednesday, August 08, 2012 10:47:01 AM
            Info
            Updater
            Extracting PkgCatalog.z.
            Wednesday, August 08, 2012 10:47:01 AM
            Info
            Updater
            Loading update configuration from: PkgCatalog.xml
            Wednesday, August 08, 2012 10:47:02 AM
            Info
            Updater
            Product(s) running the latest BOC DAT.
            Wednesday, August 08, 2012 10:47:02 AM
            Info
            Updater
            Verifying SuppClntDet.McS.
            Wednesday, August 08, 2012 10:47:02 AM
            Info
            Updater
            Downloading SuppClntDet.McS.
            Wednesday, August 08, 2012 10:47:02 AM
            Info
            Updater
            Update Finished
            Wednesday, August 08, 2012 10:48:22 AM
            Info
            Agent
            Agent is looking for events to upload
            Wednesday, August 08, 2012 10:48:22 AM
            Info
            Agent
            Agent uploading 1 events to ePO Server
            Wednesday, August 08, 2012 10:48:22 AM
            Info
            Agent
            Agent communication session started
            Wednesday, August 08, 2012 10:48:22 AM
            Info
            Agent
            Agent is sending EVENT package to ePO server
            Wednesday, August 08, 2012 10:48:22 AM
            Info
            Agent
            Agent is connecting to ePO server
            Wednesday, August 08, 2012 10:48:22 AM
            Info
            Agent
            No package received from ePO Server
            Wednesday, August 08, 2012 10:48:22 AM
            Info
            Agent
            Agent communication session closed
            Wednesday, August 08, 2012 10:50:05 AM
            Info
            Agent
            Agent Started Enforcing policies
            Wednesday, August 08, 2012 10:50:05 AM
            Info
            Management
            Enforcing Policies for EPOAGENT3000META
            Wednesday, August 08, 2012 10:50:05 AM
            Info
            Management
            Enforcing Policies for EPOAGENT3000
            Wednesday, August 08, 2012 10:50:05 AM
            Info
            Management
            Enforcing Policies for McAfee Agent
            Wednesday, August 08, 2012 10:50:06 AM
            Info
            Agent
            Agent finished Enforcing policies
            Wednesday, August 08, 2012 10:50:06 AM
            Info
            Agent
            Next policy enforcement in 10 minutes
            Wednesday, August 08, 2012 10:53:22 AM
            Info
            Agent
            Agent is looking for events to upload
            Wednesday, August 08, 2012 10:58:22 AM
            Info
            Agent
            Agent is looking for events to upload
            Wednesday, August 08, 2012 11:00:06 AM
            Info
            Agent
            Agent Started Enforcing policies
            Wednesday, August 08, 2012 11:00:06 AM
            Info
            Management
            Enforcing Policies for EPOAGENT3000META
            Wednesday, August 08, 2012 11:00:06 AM
            Info
            Management
            Enforcing Policies for EPOAGENT3000
            Wednesday, August 08, 2012 11:00:06 AM
            Info
            Management
            Enforcing Policies for McAfee Agent
            Wednesday, August 08, 2012 11:00:06 AM
            Info
            Agent
            Agent finished Enforcing policies
            Wednesday, August 08, 2012 11:00:06 AM
            Info
            Agent
            Next policy enforcement in 10 minutes
            Wednesday, August 08, 2012 11:01:00 AM
            Info
            Agent
            Agent wakeup call received
            Wednesday, August 08, 2012 11:01:00 AM
            Info
            Agent
            Agent wakeup call for FULL PROPS received
            Wednesday, August 08, 2012 11:01:00 AM
            Info
            Agent
            Agent started performing ASCI
            Wednesday, August 08, 2012 11:01:00 AM
            Info
            Management
            Collecting Properties
            Wednesday, August 08, 2012 11:01:00 AM
            Info
            Agent
            Agent is looking for events to upload
            Wednesday, August 08, 2012 11:01:00 AM
            Info
            Agent
            Agent uploading 1 events to ePO Server
            Wednesday, August 08, 2012 11:01:00 AM
            Info
            Agent
            Agent communication session started
            Wednesday, August 08, 2012 11:01:00 AM
            Info
            Agent
            Agent is sending FULL PROPS package to ePO server
            Wednesday, August 08, 2012 11:01:00 AM
            Info
            Agent
            Agent is connecting to ePO server
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Agent
            Package uploaded to ePO Server successfully
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Agent
            Agent communication session closed
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Agent
            Agent received POLICY package from ePO server
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Agent
            New server policy was successfully merged
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Agent
            Enforcing newly downloaded policies
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Agent
            Agent Started Enforcing policies
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Management
            Enforcing Policies for EPOAGENT3000META
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Agent
            Agent communication session started
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Agent
            Agent is sending EVENT package to ePO server
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Agent
            Agent is connecting to ePO server
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Management
            Enforcing Policies for EPOAGENT3000
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Management
            Enforcing Policies for McAfee Agent
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Agent
            Agent finished Enforcing policies
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Agent
            Next policy enforcement in 10 minutes
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Agent
            No package received from ePO Server
            Wednesday, August 08, 2012 11:01:01 AM
            Info
            Agent
            Agent communication session closed
            Wednesday, August 08, 2012 11:05:30 AM
            Info
            Agent
            Agent wakeup call received
            Wednesday, August 08, 2012 11:05:30 AM
            Info
            Agent
            Agent wakeup call for FULL PROPS received
            Wednesday, August 08, 2012 11:05:30 AM
            Info
            Agent
            Agent started performing ASCI
            Wednesday, August 08, 2012 11:05:30 AM
            Info
            Management
            Collecting Properties
            Wednesday, August 08, 2012 11:05:30 AM
            Info
            Agent
            Agent is looking for events to upload
            Wednesday, August 08, 2012 11:05:30 AM
            Info
            Agent
            Agent communication session started
            Wednesday, August 08, 2012 11:05:30 AM
            Info
            Agent
            Agent is sending FULL PROPS package to ePO server
            Wednesday, August 08, 2012 11:05:30 AM
            Info
            Agent
            Agent is connecting to ePO server
            Wednesday, August 08, 2012 11:05:30 AM
            Info
            Agent
            Package uploaded to ePO Server successfully
            Wednesday, August 08, 2012 11:05:30 AM
            Info
            Agent
            Agent communication session closed
            Wednesday, August 08, 2012 11:05:30 AM
            Info
            Agent
            Agent received POLICY package from ePO server
            Wednesday, August 08, 2012 11:05:31 AM
            Info
            Agent
            New server policy was successfully merged
            Wednesday, August 08, 2012 11:05:31 AM
            Info
            Agent
            Enforcing newly downloaded policies
            Wednesday, August 08, 2012 11:05:31 AM
            Info
            Agent
            Agent Started Enforcing policies
            Wednesday, August 08, 2012 11:05:31 AM
            Info
            Management
            Enforcing Policies for EPOAGENT3000META
            Wednesday, August 08, 2012 11:05:31 AM
            Info
            Management
            Enforcing Policies for EPOAGENT3000
            Wednesday, August 08, 2012 11:05:31 AM
            Info
            Management
            Enforcing Policies for McAfee Agent
            Wednesday, August 08, 2012 11:05:31 AM
            Info
            Agent
            Agent finished Enforcing policies
            Wednesday, August 08, 2012 11:05:31 AM
            Info
            Agent
            Next policy enforcement in 10 minutes
            Wednesday, August 08, 2012 11:10:30 AM
            Info
            Agent
            Agent is looking for events to upload
            Wednesday, August 08, 2012 11:11:54 AM
            Info
            Scheduler
            Next time(local) of task DAT Update: Wednesday, August 08, 2012 7:00:00 PM
            Wednesday, August 08, 2012 11:13:00 AM
            Info
            Updater
            Subsystem started
            Wednesday, August 08, 2012 11:13:00 AM
            Info
            Scheduler
            Next time(local) of task DAT Update: Wednesday, August 08, 2012 7:00:00 PM
            Wednesday, August 08, 2012 11:13:00 AM
            Info
            Scheduler
            Next time(local) of task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5}: Wednesday, August 08, 2012 5:17:00 PM
            Wednesday, August 08, 2012 11:13:00 AM
            Info
            Scheduler
            Scheduler is now running
            Wednesday, August 08, 2012 11:13:01 AM
            Info
            Agent
            Agent will connect to Server in randomized full ASCI interval : 3600 seconds
            Wednesday, August 08, 2012 11:13:01 AM
            Info
            Agent
            Next policy enforcement in 10 minutes
            Wednesday, August 08, 2012 11:13:01 AM
            Info
            Agent
            Agent will connect to Server in : 51 minutes and 42 seconds
            Wednesday, August 08, 2012 11:17:49 AM
            Info
            Agent
            Agent started performing ASCI
            Wednesday, August 08, 2012 11:17:49 AM
            Info
            Agent
            Checking MAC address...
            Wednesday, August 08, 2012 11:17:50 AM
            Info
            Agent
            Agent communication session started
            Wednesday, August 08, 2012 11:17:50 AM
            Info
            Agent
            Agent is sending PROPS VERSION package to ePO server
            Wednesday, August 08, 2012 11:17:50 AM
            Info
            Agent
            Agent is connecting to ePO server
            Wednesday, August 08, 2012 11:17:50 AM
            Info
            Agent
            No package received from ePO Server
            Wednesday, August 08, 2012 11:17:50 AM
            Info
            Agent
            Agent communication session closed
            Wednesday, August 08, 2012 11:18:01 AM
            Info
            Agent
            Agent is looking for events to upload
            Wednesday, August 08, 2012 11:18:10 AM
            Info
            Agent
            Agent Started Enforcing policies
            Wednesday, August 08, 2012 11:18:10 AM
            Info
            Management
            Enforcing Policies for EPOAGENT3000META
            Wednesday, August 08, 2012 11:18:10 AM
            Info
            Management
            Enforcing Policies for EPOAGENT3000
            Wednesday, August 08, 2012 11:18:10 AM
            Info
            Management
            Enforcing Policies for McAfee Agent
            Wednesday, August 08, 2012 11:18:10 AM
            Info
            Agent
            Agent finished Enforcing policies
            Wednesday, August 08, 2012 11:18:10 AM
            Info
            Agent
            Next policy enforcement in 10 minutes
            Wednesday, August 08, 2012 11:18:14 AM
            Info
            Agent
            Agent started performing ASCI
            Wednesday, August 08, 2012 11:18:14 AM
            Info
            Management
            Collecting Properties
            Wednesday, August 08, 2012 11:18:14 AM
            Info
            Agent
            Agent communication session started
            Wednesday, August 08, 2012 11:18:14 AM
            Info
            Agent
            Agent is sending PROPS VERSION package to ePO server
            Wednesday, August 08, 2012 11:18:14 AM
            Info
            Agent
            Agent is connecting to ePO server
            Wednesday, August 08, 2012 11:18:14 AM
            Info
            Agent
            Package uploaded to ePO Server successfully
            Wednesday, August 08, 2012 11:18:14 AM
            Info
            Agent
            Agent communication session closed
            Wednesday, August 08, 2012 11:18:14 AM
            Info
            Agent
            Agent received REQUEST PROPS package from ePO server
            Wednesday, August 08, 2012 11:18:14 AM
            Info
            Agent
            Agent communication session started
            Wednesday, August 08, 2012 11:18:14 AM
            Info
            Agent
            Agent is sending INC PROPS package to ePO server
            Wednesday, August 08, 2012 11:18:14 AM
            Info
            Agent
            Agent is connecting to ePO server
            Wednesday, August 08, 2012 11:18:14 AM
            Info
            Agent
            No package received from ePO Server
            Wednesday, August 08, 2012 11:18:14 AM
            Info
            Agent
            Agent communication session closed
            Wednesday, August 08, 2012 11:23:01 AM
            Info
            Agent
            Agent is looking for events to upload
            Wednesday, August 08, 2012 11:28:01 AM
            Info
            Agent
            Agent is looking for events to upload
            Wednesday, August 08, 2012 11:28:10 AM
            Info
            Agent
            Agent Started Enforcing policies
            Wednesday, August 08, 2012 11:28:10 AM
            Info
            Management
            Enforcing Policies for EPOAGENT3000META
            Wednesday, August 08, 2012 11:28:10 AM
            Info
            Management
            Enforcing Policies for EPOAGENT3000
            Wednesday, August 08, 2012 11:28:10 AM
            Info
            Management
            Enforcing Policies for McAfee Agent
            Wednesday, August 08, 2012 11:28:10 AM
            Info
            Agent
            Agent finished Enforcing policies
            Wednesday, August 08, 2012 11:28:10 AM
            Info
            Agent
            Next policy enforcement in 10 minutes
            Wednesday, August 08, 2012 11:33:01 AM
            Info
            Agent
            Agent is looking for events to upload
            • 3. Re: ePO 4.5 VSE & ASM 8.7  Some Window 7 x64 computers do not report VSE or ASM installed
              jstanley

              With the data provided I can't tell what is wrong but I can clearly see that something is wrong. The agent is not even attempting to enforce policies for VSE which usually means the agent has not loaded the VSE plugin.

               

              I'd either reboot the machine or restart the VSE and MA services and see if that clears up the issue loading the plugin. You may have to disable VSE's access protection feature to do this:

              • net stop mcafeeframework
              • net stop mcshield
              • net stop mctaskmanager
              • net start mctaskmanager
              • net start mcshield
              • net start mcafeeframework

               

              Other than that collect a MER from the client.

              • 4. Re: ePO 4.5 VSE & ASM 8.7  Some Window 7 x64 computers do not report VSE or ASM installed
                JoeBidgood

                Could also be the plugin flag = 8 thing  - check KB60593 for details.

                 

                HTH -

                 

                Joe

                • 5. Re: ePO 4.5 VSE & ASM 8.7  Some Window 7 x64 computers do not report VSE or ASM installed

                  KB60593 worked part way.  I changed the DWORD value to "0" and after a short while and a few agent wake-ups it showed VSE installed. I checked a "good" PC for ASM and it's correct value and changed the DWORD value for ASM plugin flag from "e" to "6". After another short time and a few agent wake-ups it reported as well.  The only reason I did not mark it as a helpful answer is because I don't know what else is not working.  I am waiting on a report back from the user as to whether the VSE splash screen goes away on login too.

                   

                  Message was edited by: raider25 on 8/10/12 6:20:44 AM CDT
                  • 6. Re: ePO 4.5 VSE & ASM 8.7  Some Window 7 x64 computers do not report VSE or ASM installed

                    VSE splash screen appears to have cleared as well.  I will consider this resolved for my purposes. Thanks to jstanley and JoeBidgood!