1 Reply Latest reply on Sep 2, 2009 9:21 AM by tonyb99

    Backup Failse after Update

      Hello
      I hope I’m here in the right forum.
      Our Costumer has a Windows 2000 System and uses Backup Exec.
      After Updating ePolicy to the V4.5 and VirusScan to 8.7 we get an error message if we want to backup our system.

      Job Fail with the following error message : " Final error: 0xe000847c - An error occurred retrieving System State files. The System State file could not be backed up."

      0xe000847c- An error occurred retrieving System State files for a Windows 200 remote agent after applying an upgrade of McAfee ePolicy Orchestrator and Virus Scan software.

      Exact Error Message
      0xe000847c - An error occurred retrieving system state files

      Details:
      Issue:


      After upgrade from McAfee ePolicy Orchestrator 3.5.0.412 to 4.0.0.1180 and Virus Scan 7.1 (or 8.0i) to version 8.7i on Windows 2000 server its System State backup job fails with the following errors within the job log:


      The item \\SERVER_NAME\System?State\Boot Files\C:\WINNT\SYSTEM32\CATROOT\{F750E6C3-38EE-11D1-85E5-000000000000}\CATMAST. cbd in use - skipped.
      The item \\SERVER_NAME\System?State\Boot Files\C:\WINNT\SYSTEM32\CATROOT\{F750E6C3-38EE-11D1-85E5-000000000000}\CATMAST. cbk in use - skipped.
      The item \\SERVER_NAME\System?State\Boot Files\C:\WINNT\SYSTEM32\CATROOT\{F750E6C3-38EE-11D1-85E5-000000000000}\HASHMAST .cbd in use - skipped.
      The item \\SERVER_NAME\System?State\Boot Files\C:\WINNT\SYSTEM32\CATROOT\{F750E6C3-38EE-11D1-85E5-000000000000}\HASHMAST .cbk in use - skipped.


      Can anyone help me???

      Tanks and best regards

      Steven