4 Replies Latest reply on May 8, 2013 7:23 AM by andychips

    Error reading db.properties file

    bhautik

      Hello,

       

      I am getting the following error while installing Patch4 to ePO 4.5 setup. Attached is the Log files and error message. The dynamic port entry is proper in SQL server configuration.

      Attached is the error message along with installation log file from TEMP folder.

       

      Is anybody have faced this issue, please help .

       

      Message was edited by: bhautik on 7/24/12 4:26:11 AM CDT

       

      1) ePO450-Install-MSILog :

       

      1: 17:39:16 ePO450CALog: Read "TomcatFolder" value successfully.

      MSI (c) (84:88) [17:39:16:474]: PROPERTY CHANGE: Modifying MFSDIR property. Its current value is 'C:\Program Files\McAfee\ePolicy Orchestrator\'. Its new value: 'D:\PROGRA~1'.

      1: 17:39:16 ePO450CALog: Root key set successfully.

      1: 17:39:16 ePO450CALog: Root key set successfully.

      1: 17:39:16 ePO450CALog: Read "DBFolder" value successfully.

      MSI (c) (84:88) [17:39:16:474]: PROPERTY CHANGE: Adding DBFOLDER property. Its value is 'D:\PROGRA~1\DB'.

      1: 17:39:16 ePO450CALog: Found the db.properties file at the following location: [D:\Program Files\Server\conf\orion\db.properties]

      1: 17:39:16 ePO450CALog: Windows file format detected so reading accordingly.

      1: 17:39:16 ePO450CALog: Windows file format detected so reading accordingly.

      1: 17:39:16 ePO450CALog: Windows file format detected so reading accordingly.

      1: 17:39:16 ePO450CALog: Windows file format detected so reading accordingly.

      1: 17:39:16 ePO450CALog: Windows file format detected so reading accordingly.

      1: 17:39:16 ePO450CALog: Windows file format detected so reading accordingly.

      1: 17:39:16 ePO450CALog: Windows file format detected so reading accordingly.

      1: 17:39:16 ePO450CALog: Setup successfully read the db.properties file .

      1: 17:39:16 ePO450CALog: Loading the following DLL for Use: [C:\DOCUME~1\LA_EPO~1\LOCALS~1\Temp\1\{6B41F17D-38C9-479A-AC0E-B8F80A0C8B9B}\Co mmonSetup.DLL]

      1: 17:39:16 ePO450CALog: Setting the current directory to [C:\DOCUME~1\LA_EPO~1\LOCALS~1\Temp\1\{6B41F17D-38C9-479A-AC0E-B8F80A0C8B9B}].

      1: 17:39:16 ePO450CALog: VerifyOurDatabase function returned code [1].

      1: 17:39:16 ePO450CALog: Unloading the following DLL: [C:\DOCUME~1\LA_EPO~1\LOCALS~1\Temp\1\{6B41F17D-38C9-479A-AC0E-B8F80A0C8B9B}\Co mmonSetup.DLL]

      1: 17:39:16 ePO450CALog: Setting the current directory to [C:\WINDOWS\system32].

      1: 17:39:16 ePO450CALog: Error while verifying the db.properties file information. [D:\Program Files\Server\conf\orion\db.properties]

      InstallShield 17:40:40: Failed to create uninstallation information, error is 0x80004005

      === Verbose logging stopped: 7/24/2012  17:40:40 ===

       

      2)  Custom Install Action logs:

       

      17:39:16 ePO450CALog: Read "TomcatFolder" value successfully.

      17:39:16 ePO450CALog: Root key set successfully.

      17:39:16 ePO450CALog: Root key set successfully.

      17:39:16 ePO450CALog: Read "DBFolder" value successfully.

      17:39:16 ePO450CALog: Found the db.properties file at the following location: [D:\Program Files\Server\conf\orion\db.properties]

      17:39:16 ePO450CALog: Windows file format detected so reading accordingly.

      17:39:16 ePO450CALog: Windows file format detected so reading accordingly.

      17:39:16 ePO450CALog: Windows file format detected so reading accordingly.

      17:39:16 ePO450CALog: Windows file format detected so reading accordingly.

      17:39:16 ePO450CALog: Windows file format detected so reading accordingly.

      17:39:16 ePO450CALog: Windows file format detected so reading accordingly.

      17:39:16 ePO450CALog: Windows file format detected so reading accordingly.

      17:39:16 ePO450CALog: Setup successfully read the db.properties file .

      17:39:16 ePO450CALog: Loading the following DLL for Use: [C:\DOCUME~1\LA_EPO~1\LOCALS~1\Temp\1\{6B41F17D-38C9-479A-AC0E-B8F80A0C8B9B}\Co mmonSetup.DLL]

      17:39:16 ePO450CALog: Setting the current directory to [C:\DOCUME~1\LA_EPO~1\LOCALS~1\Temp\1\{6B41F17D-38C9-479A-AC0E-B8F80A0C8B9B}].

      17:39:16 ePO450CALog: VerifyOurDatabase function returned code [1].

      17:39:16 ePO450CALog: Unloading the following DLL: [C:\DOCUME~1\LA_EPO~1\LOCALS~1\Temp\1\{6B41F17D-38C9-479A-AC0E-B8F80A0C8B9B}\Co mmonSetup.DLL]

      17:39:16 ePO450CALog: Setting the current directory to [C:\WINDOWS\system32].

      17:39:16 ePO450CALog: Error while verifying the db.properties file information. [D:\Program Files\Server\conf\orion\db.properties]

       

      3) Common Setup Logs :

       

      DataSource used: ["ServerName",Port]

      20120724173916 Setting connection string DataSource to [ServerName,PortNo.].

      20120724173916 Connection string set for NT Authentication database connection.

      20120724173916 Current username: ["Domain"\"UserName"]

      20120724173916 Entered AccountcanLogon function.

      20120724173916 validating account DomainName\"User Name"

      20120724173916  success, token = 2096

      20120724173916 Logon failed with error code [1385].  Cannot connect to SQL Server.

      20120724173916 Failed in StartImpersonation with error code [0].

      20120724173916 Exiting VerifyOurDatabase with return code: 1

       

      Message was edited by: bhautik on 7/24/12 7:53:30 AM CDT