Moved to SecurityCenter
That's because remnants of the old records are still there. Uninstall everything via Control Panel > Programs > Uninstall a Progra, (Add or Remove Programs in XP)
Then run the MCPR cleanup tool listed under Useful Links at top of this page
Go to your online account sign out and sign in if necessary to get to the right account and reinstall your software.
if that last stage can't be done, then phone Technical Support, it's a free call and also linked under Useful Links at the top of this page.