8 Replies Latest reply on Jul 17, 2012 8:09 PM by homeless

    hello


      After the installation of EPO 4.6  the server can not browse any microsoft website, therefore my EPO server can not update,

      kindly assit on what could cause it and how to slove it.

       

      the system is new just install windows 2k3 R2, was working fine browsing mcaffe site and microsoft update as well, but moment i installed EPO the system will fail to browse any microsoft website.

       

      thanks.

       

      i need solution to this.

       

      email removed for your safety, not necessary - Moderator

       

      Message was edited by: Ex_Brit on 17/07/12 5:29:59 EDT AM
        • 1. Re: hello
          Peter M

          Email removed for your safety as not necessary and thread moved from Security Awareness to ePO 4.6 API for better attention.

          • 2. Re: hello
            Tristan

            Moderators: Needs to be moved to ePO section to get better exposure

             

            Generally ePO doesn't interfere with any internet settings during it's installation.

             

             

            How is internet configured with in your organisation. Is it direct access, firewalled, proxyed?

             

            I would go back and check your network adapater settings, default gateway and browser proxy settings.

             

            Was ePO the only software installed? Did any of the software ePO manages get installed afterwards?

             

            Can you ping from the command line any of the internet addresses you can't browse to?

            • 3. Re: hello
              Peter M

              Moved to the general ePolicy Orchestrator (ePO) section as requested.

              • 4. Re: hello

                the internet is direct, there is no proxy afterall all other website can open. just that microsoft website that are not browsing.

                 

                thanks.

                • 5. Re: hello
                  Tristan

                  Just thought...

                   

                  Can you connect to any other security vendors websites e.g. Symantec, Kaspersky, etc?

                   

                  It's a long shot....but denied access to security sites like Microsoft, McAfee is the symptom of some virus infections.

                   

                  Have a look at c:\windows\system32\drivers\etc\hosts and see if there's anything in it.

                  • 6. Re: hello

                    yeah, i have checked it i found host (unknown application) in the etc folder

                    • 7. Re: hello
                      Tristan

                      Apologies for not explaining it clearer

                       

                      The 'hosts' file is a plain old text file in the 'c:\windows\system32\drivers\etc' folder

                       

                      Right click and open it with notepad.

                      • 8. Re: hello

                        Hi olawale145,

                         

                        Are you getting any error messages such as 404, 500, 501 etc in your browser?

                         

                        If you're getting the 'vanilla' unable to open the website requested try this:

                         

                        1. From your ePO server , open Command Prompt (cmd.exe) and type "nslookup www.microsoft.com"

                        2. From a machine that CAN connect to Microsoft's website, do the same.

                        3. Compare the two responses and see if the IP Addresses match and the DNS Server's match.

                         

                        With Server 2003, especially SBS, the DNS is set to point to itself and then forward requests on. Perhaps the settings are somehow incorrect and you could easily adjust them to the correct settings.

                         

                        Cheers

                         

                        Ron

                         

                        Message was edited by: homeless on 7/17/12 8:09:45 PM CDT