There's only one account page and yours would be https://home.mcafee.com/secure/protected/login.aspx?rfhs=1
Not sure which page you were trying for support but you can phone Technical Support or use the online chat as much more effective means of communication than an email and it's free. Emails often come from addresses that do not accept replies, a common industry practice to prevent abuse, that's probably what you saw regarding not monitored and that method is by far the slowest way of getting support.
Technical Support for all things to do with product issues: http://service.mcafee.com/TechSupportHome.aspx?lc=2057&sg=TS You'll see tabs on the left for phone and chat
Customer Service for all account issues: http://service.mcafee.com/CustomerService.aspx?lc=2057&sg=CS&pt=1 again the tabs will be there.
Those links are also available under Useful Links at the top of this page or right-click your taskbar icon by the clock and select Get Help.
However, the fact that you are redirected when you try to reach a McAfee page indicates to me possible spyware infection. So I moved this thread to that section in case.
The first thing to try would be System Restore to before all this happened and you should perhaps run a scan using Stinger and Malwarebytes Free, see this link for help and links: https://community.mcafee.com/docs/DOC-2168
If System Restore is successful make sure you update your system and McAfee right afterwards.
If there is no spyware present then try the following.
Uninstall everything via Control Panel > Programs > Uninstall a Program (Add ot Remove a Program in XP)
Then run the MCPR cleanup tool and reboot. (Listed under Useful Links at the top of this page)
Reinstall from the online account.
If you still have questions I need more information.
Your operating system and service pack, what version of Internet Explorer is installed, regardless of what browser is your default one.
Any strange popups?
Moved out of Security Awareness to Home & Home Office General Discussion.