5 Replies Latest reply on Jul 11, 2012 6:49 AM by mcafee-com-user

    Email dropped while sending to Yahoo email ID

    Arshad

      One of my user's mail dropped when he was sending mail to yahoo id. While checking log i saw following error :

       

      Exception occurred: Type=<error type> Exception=<exp>  -|<class 'ct_smtplib.SMTPDataError'>:(554, '')|

      20120629:15:33:34|11063495|9562|Notification period end, Delivery Failed. Deleting Message.||

      20120629:15:33:34|11063495|9525|Generating DSN||

      20120629:15:33:34|11063495|9527|DSN to <addr> -|srmsme.fsd02@meezanbank.com|

      20120629:15:33:34|11063495|9529|Args received in parsing email addr <args> -|srmsme.fsd02@meezanbank.com|

      20120629:15:33:34|11063495|6658|QUEU COMMAND RECEIVED <mailfrom:frm_addr:rcptList:rcptLineList:ipaddress:msgtype:ehloDomain:notifysen der:forgedDomain> -|<<srmsme.fsd02@meezanbank.com> size=114904:{0: '', 1: '', 2: ''}:{(0, 0L): ['srmsme.fsd02@meezanbank.com']}:{(0, 0L): ['<srmsme.fsd02@meezanbank.com>']}:10.1.246.2:4:meezanbank.com:1:False>|

      20120629:15:33:34|11063495|6664|Message Details ID||FILENAME||FROMADDR||TOADDR|VIPID <msgid:filename:fromaddr:toaddr:vip> -|<11063496:/ct/data/mss/00/01/10/63/496::['srmsme.fsd02@meezanbank.com']:0>|

      20120629:15:33:34|11063495|6665|Created new Message ID and File <msgid:file> -|<11063496:/ct/data/mss/00/01/10/63/496>|

      20120629:15:33:34|11063495|9506|Closing SMTP Connection||

      20120629:15:33:34|11063495|4139|-|Sending: QUIT |

      20120629:15:33:35|11063495|4139|-|Reply: '221 '|

      20120629:15:33:35|11063495|9542|Failed to deliver, dropping message id -|11063495|

      20120629:15:33:35|11063495|9480|Finished processing msgid -|11063495|

        • 1. Re: Email dropped while sending to Yahoo email ID
          runcmd

          It looks like you have an SMTP code 554, indicating that the transaction failed.  Does the DSN provide any additional clues?  Can you try sending a test email to the Yahoo recipient using a third-party mail service (like Gmail) and, if so, is it delivered?  Since IronMail created a new message (probably the DSN), you may want to also do a trace on message number 11063496 to see if it yields any additional clues.

          • 2. Re: Email dropped while sending to Yahoo email ID
            Arshad

            User is able to send email on other yahoo ids but unable to send on particular id. Kindly guide about the error message

             

            Exception occurred: Type=<error type> Exception=<exp>  -|<class 'ct_smtplib.SMTPDataError'>:(554, '')|

            20120629:15:33:34|11063495|9562|Notification period end, Delivery Failed. Deleting Message.||

            20120629:15:33:34|11063495|9525|Generating DSN||

            20120629:15:33:34|11063495|9527|DSN to <addr> -|srmsme.fsd02@meezanbank.com|

            20120629:15:33:34|11063495|9529|Args received in parsing email addr <args> -|srmsme.fsd02@meezanbank.com|

            20120629:15:33:34|11063495|6658|QUEU COMMAND RECEIVED <mailfrom:frm_addr:rcptList:rcptLineList:ipaddress:msgtype:ehloDomain:notifysen der:forgedDomain> -|<<srmsme.fsd02@meezanbank.com> size=114904:{0: '', 1: '', 2: ''}:{(0, 0L): ['srmsme.fsd02@meezanbank.com']}:{(0, 0L): ['<srmsme.fsd02@meezanbank.com>']}:10.1.246.2:4:meezanbank.com:1:False>|

            20120629:15:33:34|11063495|6664|Message Details ID||FILENAME||FROMADDR||TOADDR|VIPID <msgid:filename:fromaddr:toaddr:vip> -|<11063496:/ct/data/mss/00/01/10/63/496::['srmsme.fsd02@meezanbank.com']:0>|

            20120629:15:33:34|11063495|6665|Created new Message ID and File <msgid:file> -|<11063496:/ct/data/mss/00/01/10/63/496>|

            20120629:15:33:34|11063495|9506|Closing SMTP Connection||

            20120629:15:33:34|11063495|4139|-|Sending: QUIT |

            20120629:15:33:35|11063495|4139|-|Reply: '221 '|

            20120629:15:33:35|11063495|9542|Failed to deliver, dropping message id -|11063495|

            20120629:15:33:35|11063495|9480|Finished processing msgid -|11063495|

            • 3. Re: Email dropped while sending to Yahoo email ID

              'ct_smtplib.SMTPDataError'>:(554, '')

               

              Normally there would be more information after the somewhat generic 554 error returned here.

               

              Without it, you might try doing a manual SMTP session to Yahoo from one of your perimeter machines and see what response you get when performing each step of the send.   Possibly something enlightening will show up that you don't see in that log entry.

               

               

               

              <vendor hint> On a related note, the ability to perform a manual telnet-style SMTP session directly from an ironmail appliance would be invaluable in troubleshooting sometimes... </vendor hint>

              • 4. Re: Email dropped while sending to Yahoo email ID
                runcmd

                jmaaska wrote:

                <vendor hint> On a related note, the ability to perform a manual telnet-style SMTP session directly from an ironmail appliance would be invaluable in troubleshooting sometimes... </vendor hint>


                Hear, hear!

                • 5. Re: Email dropped while sending to Yahoo email ID
                  mcafee-com-user

                  Yes, the ability to perform a manual telnet SMTP session from ironmail appliance is sometimes needed to see the full answer of the foreign mail server...but unfortunately this function is missing! Maybe this can be fixed in next update hotfix.