1 Reply Latest reply on Jun 29, 2012 7:20 AM by mirrorless

    Safeboot Unable to find the system boot disk

      Hello,

      I just got a users notebook with safeboot device encryption 5.2.8 on a elitebook notebook running win vista

       

      due to OS was not able to boot and crashing with blue screen, user atempted an OS restore and  fix MBR

      this caused the notebook to not be able to boot to encryption log on screen,

      no error msg is displayed at boot time just a blank screen

       

      my understanding is that the attempt to os restore/fix MBR caused an encryption MBR corruption, so what i've done by now:

       

      -> boot from Safeboot WinTech CD

      -> autorized with code of the day

       

      tried authenticate with SBFS -> not successfull, got a msg Error code: 0xe0050001 - SafeBoot Client not activated

       

      get disk information: error=e002000a

       

      repair disk information -> SafeBoot Client not activated

       

      tried set safe original MBR -> SafeBoot Client not activated

       

      NOW the error changed to Unable to find the system boot disk

       

      1. is anyone able to explain why did the error change?

      2. how to recover from that state and access the disk?

      3. any other tool i could use here?

        • 1. Re: Safeboot Unable to find the system boot disk
          mirrorless

          well of course you can authenticate to sbfs because wintech need information in MBR (sector 0) to find where the SBFS sector reside..

           

          What you can do now is to authenticate with database..

          Database here is export profile machine from Endpoint Encryption Manager or normally known as SDB file..SafeBoot Database File..