Small Business products aren't supported here at all so I doubt anyone will be able to tell you what you need to know.
The US product page is here but you can change countries at the top right: http://shop.mcafee.com/Catalog.aspx?cg=ctl00_header1_hrefCatalog
From the "Learn More" link there for "Active VirusScan" (for instance) it states:
As per a sticky elsewhere in this section:
Protect your Desktops and File Servers from the estimated 300 new viruses launching every month. Active VirusScan unites the most sophisticated detection, scanning, and cleaning tools for all types of files including mail attachments that arrive at your desktop or file server. Use the included McAfee ePolicy Orchestrator to actively enforce your desired policies, update your virus definition files and create graphical reports of all virus activity.
We only handle the Home & Enterprise products on this board.
You need to contact Small Business Support.
The USER GUIDE sets out how Gold Support customers can obtain help.
24/7 year-round support is available through the Service Portal and the phone lines.
Check the above .pdf to make sure you are going to the right place for your support.
If you don't have Adobe Reader installed, get the latest version from [B]AbobeCustomer Service links there should be able to help you.