Please let us know the below details ;
What operating system ?
RAM size ?
Do you receive any errors while running the scan ?
Most important did you perform a system restore (reverting the PC back to an older date)
Not at home so have to get back to you on ram. Operating system is windows 7. Computer is mid range dell bought app 18 months ago. No errors other than froze and stopped running. Did forget to mention it can no longer locate system restore points.
Have since run the Stinger and BugBear McAfee tools for detection and removal and both have shown no issues. Also updated and installed the latest Windows Defender (last update provided today) and did full scan to find nothing wrong. Still can not get McAfee Security Center to come up as its just a white box where the program would be on the screen.
any suggestions Dinz?