2 Replies Latest reply on Jun 28, 2012 11:08 AM by rcg921

    MVM 7.0 logon error

      Hi folks,

       

      I've been using MVM 7.0 for sometime now.... recently i'm getting an error as shown below;

       


      The connection to the McAfee Vulnerability Manager API Service could not be made. Contact your administrator

       

      This error appears when i try to logon to the MVM interface using my Organization credentials.  I did verify on the environment regarding the foundstone/MVM services running.

       

      The FCM console also shows all the components stay connected.

       

       

      Have anyone come across such errors before? Pls advice of any solution here?  

       

       

      Thanks!!!

      vishi.

        • 1. Re: MVM 7.0 logon error

          hi Vishi,

           

          it seems you did confirm the API service IS running?  You can check the daily log on the API Server for any errors.  The log is located here:

          ~foundstone\logs\LogFile.<date>.txt

           

          You might also try re-issueing cerfificates via the FCM.

           

          -Cathy

          1 of 1 people found this helpful
          • 2. Re: MVM 7.0 logon error
            rcg921

            I had a similar issue once and it was due to my drive space ( a recentr back up used most of the free space left on D). I freed up some space and was able to login after that.