7 Replies Latest reply on Jun 26, 2012 12:55 PM by logicresearcher

    [Help] Unable to update!! Unable to find a valid repository

      I recently downloaded and installed VirusScan Enterprise through my school system on a new office desktop. But it couldn't update for what ever reason.

      It said "Unable to find a valid repository"

      I did some online research, and still couldn't figure out what's the problem.

      I posted log files. an hope anyone here can help me out.

       

      The Updatelog shows

      6/25/2012          11:26:23 AM Desktop-168\Desktop168          Starting task: AutoUpdate Daily

      6/25/2012          11:26:44 AM Desktop-168\Desktop168          Unable to find a valid repository.

      6/25/2012          11:26:44 AM Desktop-168\Desktop168          Update process failed.

      6/25/2012          11:44:32 AM Desktop-168\Desktop168          Starting task: AutoUpdate Startup

      6/25/2012          11:44:53 AM Desktop-168\Desktop168          Unable to find a valid repository.

      6/25/2012          11:44:53 AM Desktop-168\Desktop168          Update process failed.

       

      And the McScript.log is like that:

      2012-06-25 11:44:32.827          I          #4252          ScrptMain          START [C:\Program Files (x86)\McAfee\Common Framework\McScript_InUse.exe -script C:\ProgramData\McAfee\Common Framework\UpdateMain.McS -id 27266 -localeid 0409 -parent FRAMEWORK -logfile C:\ProgramData\McAfee\Common Framework\DB\McScript -initiator 0 -ipcid \\.\pipe\upda01824 -installdir C:\Program Files (x86)\McAfee\Common Framework]

      2012-06-25 11:44:32.827          I          #4252          ScrptLpc          Saving hash to registry

      2012-06-25 11:44:32.827          I          #4200          SutDnWtch          Successfully set up shutdown watch

      2012-06-25 11:44:32.837          I          #4252          MueEep          Initializing MUE EEP with IPC ID = \\.\pipe\upda01824 Script ID = 27266

      2012-06-25 11:44:32.837          I          #4252          ipcchannel          Connecting to IPC server

      2012-06-25 11:44:32.867          I          #4252          persite          Cache file location = C:\ProgramData\McAfee\Common Framework\sitecache.bin

      2012-06-25 11:44:32.867          I          #4252          persite          Cabundle file location = C:\ProgramData\McAfee\Common Framework\cabundle.cer

      2012-06-25 11:44:32.869          E          #4252          persite          Error trace:

      2012-06-25 11:44:32.869          E          #4252          Thread           [Main thread]->

      2012-06-25 11:44:32.869          E          #4252          SessMgr           [initialize]->

      2012-06-25 11:44:32.869          E          #4252          creposi           [open CRepository]->

      2012-06-25 11:44:32.869          E          #4252          persite           [source site list,C:\ProgramData\McAfee\Common Framework\SiteList.xml]->

      2012-06-25 11:44:32.869          E          #4252          persite            get IP address failed

      2012-06-25 11:44:32.873          I          #4252          creposi          Checking for a valid license.

      2012-06-25 11:44:32.873          I          #4252          creposi          License key is not available. Continue in the eval mode.

      2012-06-25 11:44:32.874          I          #4252          naInetLic          License Communications Session initialized

      2012-06-25 11:44:32.874          I          #4252          naInet          Trying to find an usable proxy using IE settings

      2012-06-25 11:44:39.814          I          #4252          naInet          IE: No usable proxy found

      2012-06-25 11:44:39.880          I          #4252          naInetLic          License Communications Session closed

      2012-06-25 11:44:39.880          E          #4252          creposi          Error trace:

      2012-06-25 11:44:39.880          E          #4252          Thread           [Main thread]->

      2012-06-25 11:44:39.880          E          #4252          SessMgr           [initializeScript]->

      2012-06-25 11:44:39.880          E          #4252          creposi           [setNextRepositoryToUse]->

      2012-06-25 11:44:39.880          E          #4252          creposi           [Candidate NAIHttp: testing]->

      2012-06-25 11:44:39.880          E          #4252          creposi            Download is allowed from the McAfee repositories but error condition found. Error code:-2. Error message:

      2012-06-25 11:44:39.880          I          #4252          naInet          HTTP Session initialized

      2012-06-25 11:44:39.881          I          #4252          imsite                    Download to: C:\Windows\TEMP\SiteStat.xml

      2012-06-25 11:44:39.881          I          #4252          imsite                    Download from: (NAIHttp) SiteStat.xml

      2012-06-25 11:44:39.881          I          #4252          naInet          Trying to find an usable proxy using IE settings

      2012-06-25 11:44:42.234          I          #4252          naInet          IE: No usable proxy found

      2012-06-25 11:44:42.423          I          #4252          naInet          Open URL: http://update.nai.com:80/products/commonupdater/SiteStat.xml

      2012-06-25 11:44:42.423          I          #4252          naInet          Trying to find an usable proxy using IE settings

      2012-06-25 11:44:44.780          I          #4252          naInet          IE: No usable proxy found

      2012-06-25 11:44:44.862          E          #4252          imsite          Error trace:

      2012-06-25 11:44:44.863          E          #4252          Thread           [Main thread]->

      2012-06-25 11:44:44.863          E          #4252          SessMgr           [initializeScript]->

      2012-06-25 11:44:44.863          E          #4252          creposi           [setNextRepositoryToUse]->

      2012-06-25 11:44:44.863          E          #4252          creposi           [Candidate NAIHttp: testing]->

      2012-06-25 11:44:44.863          E          #4252          creposi           [downloadFile,SiteStat.xml,C:\Windows\TEMP]->

      2012-06-25 11:44:44.863          E          #4252          imsite           [downloadFile,SiteStat.xml,,C:\Windows\TEMP,1]->

      2012-06-25 11:44:44.863          E          #4252          imsite            NaInet library returned code == -10

      2012-06-25 11:44:44.863          E          #4252          imsite          Error trace:

      2012-06-25 11:44:44.863          E          #4252          Thread           [Main thread]->

      2012-06-25 11:44:44.863          E          #4252          SessMgr           [initializeScript]->

      2012-06-25 11:44:44.863          E          #4252          creposi           [setNextRepositoryToUse]->

      2012-06-25 11:44:44.863          E          #4252          creposi           [Candidate NAIHttp: testing]->

      2012-06-25 11:44:44.863          E          #4252          creposi           [downloadFile,SiteStat.xml,C:\Windows\TEMP]->

      2012-06-25 11:44:44.863          E          #4252          imsite           [downloadFile,SiteStat.xml,,C:\Windows\TEMP,1]->

      2012-06-25 11:44:44.863          E          #4252          imsite            NaInet library returned code == -10

      2012-06-25 11:44:44.863          E          #4252          imsite          Error trace:

      2012-06-25 11:44:44.863          E          #4252          Thread           [Main thread]->

      2012-06-25 11:44:44.863          E          #4252          SessMgr           [initializeScript]->

      2012-06-25 11:44:44.864          E          #4252          creposi           [setNextRepositoryToUse]->

      2012-06-25 11:44:44.864          E          #4252          creposi           [Candidate NAIHttp: testing]->

      2012-06-25 11:44:44.864          E          #4252          creposi           [downloadFile,SiteStat.xml,C:\Windows\TEMP]->

      2012-06-25 11:44:44.864          E          #4252          imsite           [downloadFile,SiteStat.xml,,C:\Windows\TEMP,1]->

      2012-06-25 11:44:44.864          E          #4252          imsite            The naInet library returned an error. [Parent error: NaInet library returned code == -10]

      2012-06-25 11:44:44.864          I          #4252          creposi          Checking for a valid license.

      2012-06-25 11:44:44.864          I          #4252          creposi          License key is not available. Continue in the eval mode.

      2012-06-25 11:44:44.864          I          #4252          naInetLic          License Communications Session initialized

      2012-06-25 11:44:44.864          I          #4252          naInet          Trying to find an usable proxy using IE settings

      2012-06-25 11:44:47.225          I          #4252          naInet          IE: No usable proxy found

      2012-06-25 11:44:47.400          I          #4252          naInetLic          License Communications Session closed

      2012-06-25 11:44:47.400          E          #4252          creposi          Error trace:

      2012-06-25 11:44:47.400          E          #4252          Thread           [Main thread]->

      2012-06-25 11:44:47.400          E          #4252          SessMgr           [initializeScript]->

      2012-06-25 11:44:47.400          E          #4252          creposi           [setNextRepositoryToUse]->

      2012-06-25 11:44:47.400          E          #4252          creposi           [Candidate NAIFtp: testing]->

      2012-06-25 11:44:47.400          E          #4252          creposi            Download is allowed from the McAfee repositories but error condition found. Error code:-2. Error message:

      2012-06-25 11:44:47.400          I          #4252          naInet          FTP Session initialized

      2012-06-25 11:44:47.400          I          #4252          imsite                    Download to: C:\Windows\TEMP\SiteStat.xml

      2012-06-25 11:44:47.401          I          #4252          imsite                    Download from: (NAIFtp) SiteStat.xml

      2012-06-25 11:44:47.401          I          #4252          naInet          Trying to find an usable proxy using IE settings

      2012-06-25 11:44:49.757          I          #4252          naInet          IE: No usable proxy found

      2012-06-25 11:44:51.079          I          #4252          NaInet          FTP Downloading file: SiteStat.xml from FTP Server: ftp.nai.com

      2012-06-25 11:44:51.079          I          #4252          naInet          Open URL: ftp://ftp.nai.com:21/CommonUpdater/SiteStat.xml

      2012-06-25 11:44:51.080          I          #4252          naInet          Trying to find an usable proxy using IE settings

      2012-06-25 11:44:53.446          I          #4252          naInet          IE: No usable proxy found

      2012-06-25 11:44:53.668          E          #4252          imsite          Error trace:

      2012-06-25 11:44:53.668          E          #4252          Thread           [Main thread]->

      2012-06-25 11:44:53.669          E          #4252          SessMgr           [initializeScript]->

      2012-06-25 11:44:53.669          E          #4252          creposi           [setNextRepositoryToUse]->

      2012-06-25 11:44:53.669          E          #4252          creposi           [Candidate NAIFtp: testing]->

      2012-06-25 11:44:53.669          E          #4252          creposi           [downloadFile,SiteStat.xml,C:\Windows\TEMP]->

      2012-06-25 11:44:53.669          E          #4252          imsite           [downloadFile,SiteStat.xml,,C:\Windows\TEMP,1]->

      2012-06-25 11:44:53.669          E          #4252          imsite            NaInet library returned code == -10

      2012-06-25 11:44:53.669          E          #4252          imsite          Error trace:

      2012-06-25 11:44:53.669          E          #4252          Thread           [Main thread]->

      2012-06-25 11:44:53.669          E          #4252          SessMgr           [initializeScript]->

      2012-06-25 11:44:53.669          E          #4252          creposi           [setNextRepositoryToUse]->

      2012-06-25 11:44:53.669          E          #4252          creposi           [Candidate NAIFtp: testing]->

      2012-06-25 11:44:53.669          E          #4252          creposi           [downloadFile,SiteStat.xml,C:\Windows\TEMP]->

      2012-06-25 11:44:53.669          E          #4252          imsite           [downloadFile,SiteStat.xml,,C:\Windows\TEMP,1]->

      2012-06-25 11:44:53.669          E          #4252          imsite            NaInet library returned code == -10

      2012-06-25 11:44:53.669          E          #4252          imsite          Error trace:

      2012-06-25 11:44:53.669          E          #4252          Thread           [Main thread]->

      2012-06-25 11:44:53.669          E          #4252          SessMgr           [initializeScript]->

      2012-06-25 11:44:53.669          E          #4252          creposi           [setNextRepositoryToUse]->

      2012-06-25 11:44:53.669          E          #4252          creposi           [Candidate NAIFtp: testing]->

      2012-06-25 11:44:53.669          E          #4252          creposi           [downloadFile,SiteStat.xml,C:\Windows\TEMP]->

      2012-06-25 11:44:53.670          E          #4252          imsite           [downloadFile,SiteStat.xml,,C:\Windows\TEMP,1]->

      2012-06-25 11:44:53.670          E          #4252          imsite            The naInet library returned an error. [Parent error: NaInet library returned code == -10]

      2012-06-25 11:44:53.675          I          #4252          ScrptMain          McAfee Update Engine is exiting with return code: 1

      2012-06-25 11:44:53.675          I          #4252          naInet          HTTP Session closed

      2012-06-25 11:44:53.675          I          #4252          naInet          FTP Session closed

      2012-06-25 11:44:53.675          I          #4252          SessMgr          Unable to find any valid repository

      2012-06-25 11:44:53.675          I          #4252          MueEep          Invoking events withEventId " 0" Severity " 0" Productid " EPOAGENT3000" Locale " 0409" UpdateType " N/A" UpdateError " 26" New Version " N/A" Date Time " N/A" Script Id" 27266"

      2012-06-25 11:44:53.687          I          #4252          MueEep          Deinitializing entry execution point

      2012-06-25 11:44:53.687          I          #4252          MueEep          Deinitializing container

      2012-06-25 11:44:53.687          I          #4252          ipcchannel          Closing IPC connection

      2012-06-25 11:44:53.687          I          #4252          MueEep          Deleting container

      2012-06-25 11:44:53.687          I          #4252          Thread          Exit program