1 Reply Latest reply on Jun 25, 2012 5:38 AM by Jayadeep NR

    McAfee update today - now I can't browse any more. Help !

      I am a long-standing user of McAfee virus protection on an XP PC. I got a message displayed today, out of the blue, saying something like "you must restart your PC for the installation of McAfee to be completed".

       

      After restarting I get the following symptoms:

       

      1. On startup the PC displays the message "McAfee Service Host has encountered a problem and needs to close. We are sorry for the inconvenience".

       

      2. I cannot browse using either IE or Chrome. Just nothing happens: I can open either browser. I have another PC (the one on which I am writing this) which is happily browsing using the same connection.

       

      3. I user Microsoft Outlook (not Outlook Express) as my email client but it too cannot connect to the internet to collect my mail.

       

      I cannot access McAfee technical support form this PC - presumably because it doesn't have McAfee installed.

       

      So now I am completely stuck.

       

      Any ideas gratefully received (or the McAfee UK phone number would help).

       

      Thanks

       

      Martin