Sorry you were inconvenienced. It may take a day or so for changes in the account to appear on that web page.
You might want to make a suggestion in the 'Product Ideas' section, under Category 7 I would think.
I agree that is one of several things that could be done to make life easier for customers.
Whilst I'm not familiar with how McAfee.com's sales work in your area, in mine they are direct with McAfee and the Auto-Renewal settings are right there (click to enlarge if necessary):
It's in the Terms that the auto-renewal will be on by default and of course few people read the Terms. We Moderators have argued that this particular point should be made clearer or even off by default, in vain thus far.
Customer Service is a free phone call and linked under Useful Links at the top of this page - for any account problems or general enquiries.
Technical Support handle everything else and once again is a free phone call. Or you can use Online Chat in both cases of course.
Or right-click your taskbar icon and select 'Get Help'.
Thanks for the suggestion. I will log the product idea.
Just to clarify my issue. I am referring to the auto renewal settings page. My subscription does not show here. I bought on-line from McAfee themselves in the UK but McAfee uses Digital River to manage the subscription services. It is this fact that means that the auto renewal settings don't show on the renewal settings page. I bought a week ago so it is not just a delay while processing.
I realise that customer support can do this for me and they have. The issue is that you have to know you need to do this. The fact that you do not see an auto renewal subscription listed can lead to the assumption you don't have one to have to cancel. The first you will know about it will be when you get an unwanted and expensive auto renewal.
I know the forum that auto renewal is a complaint. This factor adds an additional wrinkle and makes it even more likely the customer will be renewed unknowlingly.
Oh I see. That does make things rather inconvenient, to say the least. Soirry you had to go through that.