0 Replies Latest reply on Jun 22, 2012 9:02 AM by kimberlynnh

    SiteAdvisor 3.5.0.573  - "Error Retrieving SiteAdvisor Information"

    kimberlynnh

      Hi,

       

      Yesterday at 1:30pm our users noticed that McAfee SiteAdvisor was not working. The information box is orange and the balloon message is "Error Retrieving SiteAdvisor Information".  Testing results: internet access ok, SiteAdvisor server availability had a red x

      At 2:30 the siteAdvisor box was green but searches were not being rated.  Testing results: internet access ok, SiteAdvisor server availability ok, may be a proxy server problem. We do not use a proxy server.

      At 4:30 the ratings re-appeared.

       

      Today at 8:15am - again orange

      at 9:45 - all working.

       

      We do not use a proxy server.

      We are only 50 users on a T1.

      One user was doing a large download - 3+GB but we've done large downloads before without a problem.

       

      The much larger group of users at another site did not have this problem.

       

      There was nothing on the SiteAdvisor site indicating a problem or maintenance.

       

      Anyone ever experience this? Any ideas what causes it?

       

      Thank you!