4 Replies Latest reply on Jul 20, 2012 9:48 AM by dominikk

    proxy authentication problem in software manager

      Hi all

      I've just installed an ePO 4.6.2 but it doesn't want to download any software in software manager. This is the result:

       

      6/21/12 7:26:04 PMStarted: Check In Components
      6/21/12 7:26:04 PMDownloading the following component:
      6/21/12 7:26:04 PMInstall - Linux (Patch 1) (type PACKAGE) - filename=EPOAGENT3700LYNX_837.zip
      6/21/12 7:26:06 PMDownloading file D:\McAfee\EPOLIC~1\DB\SoftwareManager\1070\4.6\EPOAGENT3700LYNX_837.zip.
      6/21/12 7:26:06 PMFailed to download file D:\McAfee\EPOLIC~1\DB\SoftwareManager\1070\4.6\EPOAGENT3700LYNX_837.zip. There was an http error: Proxy authentication required (407).
      6/21/12 7:26:06 PMFailed to download some or all of the components
      6/21/12 7:26:06 PMCompleted: Check In Components (Failed to download some or all of the components)

       

      The proxy authentication is correctly set in server configuration but from proxy log it seems that it doesn't try to login on the proxy:

       

      Jun 21 19:28:37 sl-0022-maranello proxylogd[2906]: 1340299717.815      0 172.20.201.108 TCP_DENIED/407 2254 CONNECT epo.mcafee.com:443 - NONE/- text/html []

      Jun 21 19:28:37 sl-0022-maranello proxylogd[2906]: 1340299717.816      0 172.20.201.108 TCP_DENIED/407 2402 CONNECT epo.mcafee.com:443 - NONE/- text/html []

      Jun 21 19:28:39 sl-0022-maranello proxylogd[2906]: 1340299719.037   1220 172.20.201.108 TCP_MISS/200 4271 CONNECT epo.mcafee.com:443 proxy-user DIRECT/208.69.153.142 - []

      Jun 21 19:28:39 sl-0022-maranello proxylogd[2906]: 1340299719.043      0 172.20.201.108 TCP_DENIED/407 2337 GET http://s-download.mcafee.com/corporate/products/protected/ePO/MA460_Patch_01_Non Windows/LNX/MA460P1LNX.zip? - NONE/- text/html [User-Agent: McAfee ePO 4.6.2.234]

      Jun 21 19:28:39 sl-0022-maranello proxylogd[2906]: 1340299719.044      0 172.20.201.108 TCP_DENIED/407 2485 GET http://s-download.mcafee.com/corporate/products/protected/ePO/MA460_Patch_01_Non Windows/LNX/MA460P1LNX.zip? - NONE/- text/html [User-Agent: McAfee ePO 4.6.2.234]

      Jun 21 19:28:39 sl-0022-maranello proxylogd[2906]: 1340299719.045      0 172.20.201.108 TCP_DENIED/407 2337 GET http://s-download.mcafee.com/corporate/products/protected/ePO/MA460_Patch_01_Non Windows/LNX/MA460P1LNX.zip? - NONE/- text/html [User-Agent: McAfee ePO 4.6.2.234]

       

       

      any idea?

       

      Thank you

       

      Regards,

      G.