1 Reply Latest reply on Jun 19, 2012 10:22 PM by mirrorless

    EEPC Recovery of Win 7 startup

    epoNovice

      hey Gang,

       

      We have PC runing EEPC 6.1.3 and win 7 and it is crashing on startup.
      We are able to authenticate past the PBA window, during startup win 7 is crashing.


      We have used EETECH recovery boot disk to get clients data off machine.

       

      Is there a special way to engage the native win 7 startup recovery process? - would this repair effect EEPC in any way (eg - changing the MBR and breaking encryption)

       

      Do we "have" to decrypt the drive first? (320gb drive takes 5 hours to decrypt)

       

      We have been able to run a chkdsk which dosn't find any errors - Do we need to add the win 7 recovery tool into our  Win 7 PE tool which holds the EETech recovery stuff?? 

       

      thanks for any comments

        • 1. Re: EEPC Recovery of Win 7 startup
          mirrorless

          Since this version 6.X I think this would be in ePo managed..

           

          However if you talk about recovery there many different type of tehnical issue that may cause Windows/Win 7 boot crash....

          - looks like something may changes the booting point after PBA thay caused win7 crash.. the obvious reason is bootkit virus..

           

          You need to remove EEPC to fixed it.. So far i;ve not seen any method that can fixed the boot point without removing the encryption.

          Probably other may have some trick to do that..