2 Replies Latest reply on Jun 16, 2012 8:37 AM by Peter M

    Please help remove an old vault

      My computer died. i put mcafee on the new one and restored my files from carbonite. Unfortunately it restored the old empty vault on to my desktop. Is there any way to remove that old vault and directory?

        • 1. Re: Please help remove an old vault
          Peacekeeper

          Sorry I do not use anti theft so guessing here

          Did you want the old vault filkes restored or just to delete the vault?

           

          Might be of help

          http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101353

           

          If no go someone should popin and assist. If no help in say 2 days post back and I will ask the techs when we talk Monday

          • 2. Re: Please help remove an old vault
            Peter M

            I'm also guessing here as I don't use Anti-Theft but if you temporarily turn off Access Protection in SecurityCenter it may allow you to delete that old vault.

             

            Open SecurityCenter by double-clicking the taskbar icon

            Click Navigation at top right

            Click General Settings and Alerts at left

            Click Access Protection to expand and disable it there.

             

            See if the vault becomes deletable.

             

            Don't forget to re-enable Access Protection as it stops malware from attacking McAfee's internal files.

             

            The other thought would be to try it in Safe Mode reached by tapping F8 repeatedly at boot-up.

             

            If either method is successful please let us know which one worked.

             

            Message was edited by: Ex_Brit on 16/06/12 9:37:08 EDT AM