5 Replies Latest reply on Apr 22, 2013 9:00 PM by karthiks

    Windows Security Center Doesnt Recognize McAfee Virus Protection

      hi,

       

      i'm having a problem for my laptop.

       

      windows security center report that "McAfee anti virus and anti-spyware reports that is turn off". it also same goes for McAfee firewall.. i tried to turn in on, but nothing happen.

       

      mcAfee2.jpg

       

      when i open McAfee program to check the protection status, its show..fully protected.

       

      mcAfee.jpg

       

      Can anyone help me on this?? is it my laptop have affected by virus?

       

      please advice the step taken to overcome this issue..

       

      Many thanks,

      Syu

        • 1. Re: Windows Security Center Doesnt Recognize McAfee Virus Protection

          Hi Syudzack,


          Try to run McAfee Virtual Technician (MVT) this is an automated self-healing tool that can diagnose and fix many problems related to your McAfee product. You can download and run McAfee Virtual Technician (MVT) from mvt.mcafee.com

           

          *Also please Open the Services from Run by following method

           

          Click Start | Run | type Services.msc

           

          *Now Kindly check for the following services and let us know are they present.

           

          Base Filter Engine, Windows Firewall.

           

          *By the way, kindly update us with the following information’s:

           

          Operating System: (Windows XP/ Vista / Windows 7) ..?

           

          Browser Version: (IE 7 / IE 8 / IE 9 / Firefox / Google Chrome) ..?

           

          Version details of installed McAfee Product:

           

          (Navigation: Open McAfee product > Click About on the top right)

           

          McAfee Security Center:

          McAfee Virus Scan:

          DAT version / Date:

          McAfee Personal Firewall:

           

           

          • 2. Re: Windows Security Center Doesnt Recognize McAfee Virus Protection

            Hi GKC,

             

            after running the app, it fixed 1 error in registry.

             

            i've check on services, those services (Base Filter Engine, Windows Firewall.) are present in the list.

             

            here the detail as requested.

             

            Operating System:Windows 7

             

            Browser Version: (IE 9 / Firefox / Google Chrome)

             

            Version details of installed McAfee Product:

             

            (Navigation: Open McAfee product > Click About on the top right)

             

            mcAfee3.jpg

             

             

            mcAfee4.jpg

             

            do i need to restart the pc since i still can see notification for window not recognize mcafee as anti virus?

            • 3. Re: Windows Security Center Doesnt Recognize McAfee Virus Protection

              Hi Syudzack,

               

              Sorry for the delayed responce. Could you please confirm have you tried the below steps?

               

              *Please run the update for the Windows and check is it up to date.

               

              *Open the Services from Run by following method

               

              Click Start | Run | type Services.msc

               

              *Try to Restart the Windows Firewall service and update the status.

               

              *have you tried to Uninstall and Resinstall the McAfee Program?

               

              If you still seems to have same problem, please feel free to revert back with relevant callback information. So, we can arrange callback accordingly to resolve your problem.

               

               

               

              • 4. Re: Windows Security Center Doesnt Recognize McAfee Virus Protection

                I also was having problems with my computer not detecting antivirus software on mycomputer (even thought I just recently installed the software with all updatesinstalled as well) I found a blog post you might be interested in that goesinto great detail about Windows Security Center/WMI and endpoint health stateinformation. Here’s the link: http://www.opswat.com/blog/windows-security-center-fooling-wmi-consumers

                 

                Message was edited by: mr_answer_man on 4/22/13 6:26:56 PM CDT
                • 5. Re: Windows Security Center Doesnt Recognize McAfee Virus Protection

                  mr_answer_man,

                   

                   

                  Please follow the below steps carefully and check the status of windows security center

                   

                   

                  Click Start, Run and type CMD.EXE

                  Type the below command and press Enter:

                   

                   

                  net stop winmgmt

                   

                   

                  Go to the below location

                   

                   

                  C:\Windows\System32\Wbem\

                   

                   

                  Find the folder named Repository and rename the folder as Repository_bad

                  Switch to Command Prompt window, and type the following and press ENTER after each line:

                   

                   

                  net start winmgmt

                   

                   

                  EXIT

                   

                   

                  Restart the computer

                   

                  Message was edited by: karthiks on 4/22/13 9:00:37 PM CDT