1 Reply Latest reply on Jun 15, 2012 4:56 AM by Peacekeeper

    Blue Screen after update

      Today, I restarted my Dell computer to let an update to my McAfee security take effect.

      When I restarted, I started getting the "blue screen" problem, as other people have mentioned.


      What should I do?

      (here are the crash dump files below for further details)


      Last edited  on 6/14/12 8:23:44 PM CDT
        • 1. Re: Blue Screen after update

          Do you have an atheros network driver?

          Steps to check Version of network Adaptor:

          • ·         Open Device manager
          • ·         Right click on Computer
          • ·         click on manage
          • ·         In the left hand panel click on Device Manager
          • ·         Right click on network adaptor is it an atheros?
          • ·         Click on property Check driver version must be 238 or higher
          • ·         If not update the driver and make sure we get the latest.
          • ·         If it’s not getting update check with OEM Website (system manufacture) or call your System vendor to get it updated.