1 Reply Latest reply on Jun 15, 2012 3:01 AM by asabban

    Importing backup including all settings on different hardware not possible

    sec-wartung

      Hi,

       

      I've installed and configured Web Gateway 7.1 in a virtual appliance for our customer. Our customer wants a cold standby system so he can switch over if there are problems with the original one.

      I'm trying to import the complete backup from the active system to the cold standby system. Importing only the policy works, but trying to import the whole configuration throws an error like:

       

      Restore failed due to following exception:  Node "564DCF76-FC32-B6C4-0A1C-BB7E0FD413FD" reports STATUS_ERROR_INTERNAL:

      failed to restore backup of sent configuration: can not find own UUID '564DCF76-FC32-B6C4-0A1C-BB7E0FD413FD' in backup.

       

      Is there any workaround so I don't have to reconfigure the settings not covered by the policy restore?

       

      Regards,

      Norman

        • 1. Re: Importing backup including all settings on different hardware not possible
          asabban

          Hi Normal,

           

          the configuration of each MWG basically consists of two parts. The "Policy" and the appliance related settings. The appliance related settings such as IP address, DNS, etc, are tied to the machines UUID, which is a unique identifier. If you create a backup on the virtual machine it will contain the Policy (which works on all machines) and the appliance related settings for the specific device you created the backup on.

           

          On the new device when you try to import the restore process tries to find the settings for its own UUID. Your backup file only contains the configuration for the UUID of the virtual appliance, but not for the new device you would like to import on. Therefore you end up with the error message that the UUID cannot be found in the backup.

           

          It may be possible to manually modify the backup with the new UUID, but there is no officially supported method to do so. One of the problems here is that the hardware may be different (especially number of NICs etc), which is why we keep the settings tied to a specific UUID.

           

          If you just want to "move" from a virtual machine to a physical machine I would recommend to manually apply all settings once again, and create a backup on the newly configured machine for an easy restore. If you would like to have an option to quickly start up a new box you can create a USB stick which can be plugged in on the first boot, which will setup the appropriate IP address/DNS/etc information for this device.

           

          Best,

          Andre