First, let's ask what version of EEPC you're using?
You are right though that you are going to need your IT team's support - there's nothing that can be transfered between the devices which will fix this.
Check what version that you're having issue with..
on pre-boot authentication screen
Press cancel under user & password box
Go to Option and click and select About
Expand "System" nad "Tokens" it's will show the version installed.