1 Reply Latest reply on Jun 4, 2012 2:35 PM by Peter M

    Mcafee deleted my files

      On Saturday 6/2/12 I had a chat session with one of Mcafee support people because Mcafee on one of my computers would not activate, and kept giving me warnings.  I made the mistake of letting him take control of my computer.  There is now a new folder, Mcafee Vaults in My Documents folder.  This would not bother me so much except that EVERY THING else has been deleted.  There are 1300 files missing.  I have not gone on the Internet with that computer for a long time, and only did then for Mcafee.  All the files were there when he started and are gone now.  Any suggestions about how I can possibly get back the files Mcafee stole from me?

        • 1. Re: Mcafee deleted my files
          Peter M

          I suspect they are now in that vault.  Best contact support again and if possible quote the ticket number from that previous session.  If necessary ask them to escalate the matter.

           

          Message was edited by: Ex_Brit on 04/06/12 3:35:43 EDT PM