1 Reply Latest reply on Jun 4, 2012 11:39 AM by Dinz

    Cannot login to Admin account

      I've been trying to login as admin into Family Protection.  I received the username and password from Mcafee, which matched what I thought it was.  I've entered it verbatim and I keep getiing invalid username or password.  When I try to do a remote login using a separate computer (without FP), I get the same message, even when I do a cut and paste from the Mcafee e-mail with the username and password. I've verified that caps lock isn't on.   I've had success logging in as admin in the past. 

       

      Any ideas as to what I could try next?

       

      Alvin

      (Removed by Admin for Customer Privacy purpose)

       

      Message was edited by: Dinz on 6/4/12 10:40:37 AM GMT-06:00