Go to Useful Links at the top of this page and contact Customer Service. You might also try to reply to the emails you have received unless they specifically say not to reply as they would go unanswered.
Actually the customer service link Tom is mentioning is the comsumer 1 ie
As this issue is about a business program you may need to call someone else BUT it would be a good point to start.
I have also pinged the SAAS manager.
Please use the below link and select the Country in which you are in and use the contact information accordingly to contact the Corporate Customer service department for that region.
The Customer service will be able to help you in a better way.